Bilingual Patient Accounts Representative (English & Spanish)
$18 - $23 per hourPatient Financial Concepts
Required: Bilingual - fluent in English & Spanish
We are seeking a Bilingual Patient Accounts Representative to be responsible for performing data entry, account analysis and managing client relationships. The ideal candidate will have superior organizational skills and a passion for attention to detail and provide great customer service to all patients. A minimum of one year of patient financial services experience is required and the right candidate will enjoy working at a growing healthcare organization. Responsibilities include, but are not limited to:
We are seeking a Bilingual Patient Accounts Representative to be responsible for performing data entry, account analysis and managing client relationships. The ideal candidate will have superior organizational skills and a passion for attention to detail and provide great customer service to all patients. A minimum of one year of patient financial services experience is required and the right candidate will enjoy working at a growing healthcare organization. Responsibilities include, but are not limited to:
- Interviews patients or family members in person or by telephone within HIPAA guidelines and determines eligibility based on guidelines supplied by the client site and uncompensated trust fund regulations.
- Maintain complete records of all patients applying for low income or financial assistance to include application, proof of income, acceptance/denial letter, and any/other applicable documentation.
- Ensure to follow up company's, departmental and hospital policies and procedures to maintain compliance.
- Maintain daily contact with various hospital departments and other outside entities on self pay referrals.
- Assist patients in completing applications for state/county or government programs.
- Maintains statistical and other data related to financial determinations.
- Follows up with patients or family member after discharge to start the completion application in a timely manner.
- Submits completed applications in a timely manner for approval.
- Create detailed notes in the host or hospital system to reflect all actions performed on a patient's account (for example: scheduling, payments, etc.).
- Initiate online PE's (Presumptive Eligibility) for patient's eligibility for Medicaid/NJ Family Care.
- Completes PA1C- form for patients eligible for Medicaid/NJ Family Care programs.
- Assist in special projects as requested by Management team.
- Ensures that routine and priority tasks are completed within established departmental time frames.
- Attends and actively participates in department meetings, trainings, and cross-training programs.
- Perform other duties as assigned by management team.
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Vision insurance
- $18.00-$23.00 per hour, depending on experience.
- Monday - Friday, 8:00 am - 4:30 pm
- 40 hours/week
- Paterson, NJ 07503: Reliably commute or planning to relocate before starting work (Required)
- Bilingual - writing, reading and speaking in Spanish (required)
- High school diploma or GED, minimum requirement
- Strong communication, including writing, speaking and active listening
- Great customer service skills, including interpersonal conversation, patience and empathy
- Good problem-solving and critical thinking skills
- Ability to multi-task and work in a hospital environment
- Organization, time management and prioritization abilities
- Understanding of industry-specific policies, such as HIPAA regulations for health care is helpful
- Attention to detail and excellent quality
- Proficient computer skills, Microsoft Office; working knowledge of billing software, electronic medical records (EMR) or hospital software systems is a plus
- The team members are required to sit for an extended period, occasionally lift supplies/equipment, and move up to 25 pounds.
- Must travel for onsite training and attend client meetings as needed.
Vacancy posted 11 hours ago
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