Patient Care Specialist

Job Overview Sentara Medical Group Family Internal Medicine Careplex West Office is hiring a Full‑Time Patient Care Specialist in Hampton, VA. Location: Hampton, VA Shift: Monday‑Friday, Dayshift. No nights, holidays, or weekends. Responsibilities Provide non‑clinical support within the physician's office. Ensure an excellent patient experience by performing complex administrative tasks. Answer telephone calls, schedule appointments, and respond to patient questions. Collaborate with team members to deliver high quality care. Education HS Diploma. Associate level degree or higher is considered in lieu of required experience. Experience 3 years of customer service experience required. 1 year experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third‑party payers. Benefits Medical, Dental, Vision plans Adoption, Fertility and Surrogacy Reimbursement up to $10,000 Paid Time Off and Sick Leave Paid Parental & Family Caregiver Leave Emergency Backup Care Long‑Term, Short‑Term Disability, and Critical Illness plans Life Insurance 401(k)/403(b) with employer match Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education Student Debt Pay Down – $10,000 Reimbursement for certifications and free access to CEUs and professional development Pet Insurance Legal Resources Plan Annual discretionary bonus potential when eligible Equal Opportunity Employer Sentara Health is an equal opportunity employer and prides itself on diversity, inclusion, and belonging. The workforce reflects the communities served. This is a tobacco‑free environment. Remote Work Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. #J-18808-Ljbffr Sentara Health