Member Services Representative

Fitness Growth Capital (FGC) Club Member Services Representative

Reports to: Manager

Requirements:

Fluent in English

Proficient reading and writing skills

Computer skills

Special Skills:

Strong customer service skills

Responsibilities:

Membership sales

Greet all members & guests with a smile and wish them well as they exit the club

Check in all members and guests in accordance with company procedures

Facilitate any messages on club software at member check-in

Answer phones in courteous, helpful, professional manner

Communicate special events to members and guests

Maintain an atmosphere, which makes members feel welcome

Facilitate all member requests or forward to a manager

Maintain professional disposition at all times

Sell retail products

Schedule member services: tanning, etc

Facilitate payment of member services in accordance with company procedures

Know club facility, services, and schedules

Maintain a clean and organized work area

Assist in all projects as delegated by club management

Follow all policies and procedures in the Employee Handbook

Opening and closing duties

Meetings:

Monthly or weekly department meetings employee training meetings

Compensation: $15.00 - $15.00 per hour

Fitness Growth Capital (FGC) is looking for high-energy, positive, and passionate people who are ready to bring the vibes, build a career, and make an impact. Want to combine work, fitness, and fun? You're in the right place. At FGC, this isn't just a job—it's your chance to grow, level up, and be part of something bigger. We're all about creating an environment where you can be yourself, push your limits, and have a team behind you every step of the way. We live and breathe a "No Judgments" culture—inclusive, supportive, and built for everyone. No matter where you're starting from, you belong here. Our teams are made up of people who lift each other up, celebrate wins together, and bring energy every single day. And let's be real—we like to have fun while doing it. Our clubs are packed with state-of-the-art equipment, high-energy group fitness classes, and next-level amenities like HydroMassage, tanning, and recovery spaces that keep both our members and our team feeling their best. It's serious fitness… without taking ourselves too seriously. At FGC, you won't be left on your own. You'll get real coaching, real support, and real opportunities to grow. Whether it's your first step into fitness or your next big leadership move, we're here to help you build something you're proud of. We're not just building gyms—we're building strong teams, great careers, and an environment people love being part of. If you bring the energy, we'll bring the opportunity. Let's grow. Let's have fun. Let's get to work.