Care Team Director

Job Description

Job Description

Be the leader of our caregiver team that helps improve our clients’ lives every day. Our Care Team Director is the leader of our caregiver team. They will oversee, manage, develop, and coach the caregivers of Senior Helpers of West Oahu within the franchise territory to reach their maximum potential.

If you are a leader who likes to help others build their skills to succeed at their job, you will enjoy being our Care Team Director.

Why Join Us?

• Great Place to Work® Certified
• Autonomy —We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.
• Task Variety —We provide an engaging workday that uses your various skill sets to avoid monotony.

Examples of Job Duties:

• Overall management of the Care Team, including performance improvement, development, and implementation of caregiver training programs in collaboration with the DO or Owner
• Oversees quality assurance site checks of each caregiver to ensure care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations
• Maintains morale building recognition programs for the caregivers such as Caregiver of the Month, acknowledgments of high-level performances, and training completions
• Oversees review of daily logs and timesheets to ensure that each caregiver is following the care plan and that lost hours are identified
• Supervises the distribution of caregiver communication
• Reviews all caregiver call outs, late arrivals, early departures, and refusals of assignments; takes appropriate action based on company policies
• Ensures that orientation/hiring sessions are comprehensive, according to standards, and conducted for all new hires
• Implementation of the Senior Gems® program and other training programs
• Open to travel to multiple home care locations to supervise, train, and ensure compliance 
• Travel to patient locations (home, facility, community) to perform assessments 
• 8 am - 1 pm M-F standard hours may require to fill in shifts and ability to work flexible hours, including weekends as needed

Examples of Qualifications:

• Bachelor’s degree strongly preferred
• CNA strongly preferred; at minimum, must hold a Nurse Aide certification
• Must have minimum of three years’ experience managing employees, hiring and/or onboarding required, preferably in a healthcare-related setting
• Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Experience in conflict management
• Ability to use critical thinking to proactively prevent and solve problems
• Ability to visit clients’ homes in the assigned territory
• Proficiency in Microsoft Word, Excel, Internet, and Outlook required
• Ability to learn software programs quickly
• Strong communication skills
• Ability to work independently and as part of a team

Examples of Job Benefits:

• 401(k) matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short team & Long-term Disability
• Paid Time Off
• Life Insurance
• Pay On Demand     
• Bonus structure
• Varied Discount Programs

About Senior Helpers:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.