Public Safety Telecommunicator

Posting Details Position/Classification Title: Public Safety Telecommunicator Classification Type: SHRA Position required to work during periods of adverse weather or other emergencies: A - All Emergency and Pandemic On Site Minimum Experience / Education High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or ability to achieve certification within one year of employment. Preferred Experience, Skills, Training, Education Two years of experience working in a communication or call center environment. Knowledge of methods for operating communications systems and procedures used for emergency medical treatment. Knowledge of information required for documenting emergency situations and calls. Knowledge of emergency medical, fire, police, and other emergency terminology. Knowledge of emergency management procedures. Knowledge of the geography and street locations of the community served. Ability to provide clear instructions and guidance to callers in emergency situations. Ability to comprehend, interpret, and evaluate relevant information from various source materials. Ability to obtain and analyze facts to reach logical conclusions. Ability to obtain information from physically or emotionally distressed individuals. Ability to interact with people who are in differing situations. Ability to work both independently and as part of a team. Ability to take accurate and complete messages. Ability to recognize incorrectly transmitted messages, codes, or error input. Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. Required License or Certification Requires certification as a Division of Criminal Information Computer Operator or ability to achieve certification within 45 days of employment. Position Overview Primary Purpose Of Position: This is a pool posting for three positions. You will only need to apply once. Other positions included are 004362 and 009277. To operate the Telecommunications Center efficiently and effectively 24 hours a day, 365 days a year. This consists of operating all communications equipment and maintaining contact with all field units and other agencies through direct phone lines. This includes responding to all elevator phone lines and all emergency call-box phone lines that ring directly into the communications center. The Division of Criminal Information Network provides other emergency communications state and nationwide. Primary Function Of Organizational Unit: To provide an effective and efficient link between the University Community and the University Police Department’s operations and services 24 hours a day, 365 days per year. The University Police Department maintains overall responsibility for this service. Additional context: The University Police Department maintains the responsibility of providing a safe and secure community for the students, faculty, staff and visitors. University Police Officers are sworn full-time police officers state certified by the North Carolina Criminal Justice Training and Standards Council and must receive Basic Law Enforcement Training before being sworn. NC A&T State University Police Officers have complete authority to enforce local, state and federal laws on all property owned or leased by the University and on streets that run through, are adjacent to, or border the campus. Work Hours 12‑hour shifts: 7:00 am–7:00 pm and 7:00 pm–7:00 am. On‑Site Requirement On‑site (employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on‑site). Key Responsibilities and Related Competencies 1. Office/Telecommunications Technology: Monitors all CCTV cameras and alarms. Monitors and dispatches fire, burglar, equipment, and panic alarms to appropriate departments and personnel. Reports any trouble with CCTV and alarm systems immediately. Operates the Division of Criminal Information automated computer network and all affiliated state and computer systems as necessary. Ensures confidentiality is maintained as these records contain highly confidential information. 2. Data/Information/Records Management: Operates police emergency multi‑frequency radio console (Orbacom Candida) and multi‑line telephones. Maintains entries of all call data with 100% accuracy. Uses established logs and data systems, functions, and/or procedures. Enters routine information. Types reports using standard formats. May retrieve routine information. 3. Communication – Oral: Determines the nature of the call and may transfer caller to appropriate responder upon determining the nature of the call. Obtains, verifies, and records the location of the emergency, the name of the caller, the nature, severity, and current status of the emergency, and obtains any other appropriate information needed to secure a full assessment of the circumstances. Maintains a reassuring and calming manner with callers in order to obtain required information; persuades emergency callers to stay on the line. In non‑medical emergencies, provides precautionary instructions and advice to help assure the personal safety of persons and/or to minimize loss of property, pending the arrival of fire, police, or other assistance. Dispatches and receives calls for service to and from the University Police Officers, Security, Parking and Contract Security Officers and any other collateral agency personnel as necessary. Contacts the following persons in emergency situations when needed: Chief of Police, VC of Business and Finance, VC of Student Affairs, Office of EHS, Greensboro Police Department, Guilford County Sheriff’s Department and Greensboro Fire Department. Maintains emergency callback for the University; entails calls to EHS, maintenance requests for the academic buildings, as well as the University Residence Halls. Makes contact through provided weekly callback lists, cell numbers and pagers with direct contact through the Physical Plant radio frequency. Trains department personnel in communications as assigned. Attends and successfully completes required certifications and departmental in‑service training and attends required departmental meetings. 4. Knowledge – Technical: Trains department personnel (temporary and permanent staff) in communications as assigned. Attends and successfully completes assigned in‑service schools and department meetings. Real Time Crime Center Operator. Takes an active role in public safety technology projects, including research, development and implementation. Maintains and updates tables in the CAD software related to the records management system. Position Information Working Title: Public Safety Telecommunicator Competency Level: Journey Position Number: 004361 Recruitment Range: $40,000 – $46,000 FLSA: Non‑Exempt Appointment Type: Permanent – Full‑time FTE: 40 hours/week, 12 months Organizational Division: Asst VC Bus & Fin/Police Administration Organizational Location: VC for Business & Finance Organizational Unit: Operations – Telecommunications Posting Information Posting Number: SHRA3223 Open Date: 06/15/2026 Close Date: 07/06/2026 Special Instructions This is a pool posting for three positions. You will only need to apply once. Other positions included are 004363 and 004365. Application Requirements Must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran’s Preference must attach a DD‑214 form. Final candidates are subject to criminal and sex‑offender background checks. North Carolina A&T State University participates in E‑Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affiliation Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information, or sexual orientation and sexual identity. Employee Benefits Accrued Vacation and Sick Leave for Eligible Employees Community Service Leave Aetna – State Health Benefits of North Carolina NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more 12 Paid Holidays Teachers and State Employees Retirement System (TSERS) Optional Supplemental Plans – 401(k), 403(b), 457(b) and 457 Employee Assistance Program (EAP) Campus Recreation Center Discount University Bookstore Discount #J-18808-Ljbffr