Contact Center Sales Manager

Job Description

Job Description

Join Vacatia and Help Shape the Culture that Drives Sales Success

Location: Orlando, FL (Remote)

Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products by blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.

We’re looking for a results-oriented Contact Center Sales Manager who will orchestrate daily call center operations and inspire a high-performing team to exceed production goals. If you thrive in dynamic, fast-paced environments and love solving complex problems that blend people, product, and process; this is your opportunity to make your mark at the intersection of hospitality and innovation.

Why You’ll Love Working at Vacatia

• Build the Future: Shape the future of our sales force by taking ownership of the recruitment lifecycle, working closely with HR and TA teams to select and onboard top talent.
• Impact That Matters: Drive measurable success by actively managing team performance through ongoing management and conducting regular performance check-ins.
• Innovation at Scale: Leverage industry-leading technologies, specifically SPI, BUZZ, and XBP optimizing workflows and enhance sales outcomes.
• Autonomy and Ownership: Take full responsibility for the staff and production of the call center, overseeing every facet of daily operations to ensure standards are met.
• Culture of Growth: Champion a learning-driven environment that enables team and individual growth from the initial induction stage through ongoing professional development.

Your Impact

• Oversee daily operations to ensure operational sales excellence, reviewing production metrics and procedures in a remote environment.
• Translate data into action by providing detailed reports on call center production to track results and business metrics.
• Energize the contact center reps by leading impactful daily meetings that motivate the entire call center staff to do their best and follow procedures with energy.
• Foster clear communication across the organization, ensuring information is delivered in a clear and timely manner to managers, employees, and customers.
• Set the standard as a role model for the team, ensuring full compliance with company policies while acting as a visible leader in performance.

What You Bring

• 3+ years previous management experience in a similar environment, with a strong understanding of call center dynamics.
• A track record of motivating staff to follow procedures with energy and reach maximum production targets.
• Technical proficiency with industry technologies; experience with SPI, BUZZ, and XBP a PLUS
• Ability to communicate effectively with many types of customers and establish rapport quickly through telephone and personal contact.
• Bachelor's degree in Business or a related field (or equivalent professional experience).

Join Us

Join us at the start of something big. If you’re ready to lead operations in Orlando and drive maximum production- we’d love to hear from you.