Branch Manager

Full-time

Johnstone Supply, The Balsan Group

Troy, NY

Job Description
Job Description
Branch Manager
Join Johnstone Supply | Balsan Group and lead a high-performing branch where you’ll drive sales growth, develop a strong team, and ensure outstanding customer service. This is a hands-on leadership role in a fast-paced HVAC distribution environment.
What We Offer:
Competitive pay + bonus opportunity
Health, dental, vision, and prescription insurance
401(k) with company match
PTO earned immediately + paid holidays
Career growth and advancement opportunities
What You’ll Do: Branch Leadership & Sales
Drive branch sales performance and local growth strategies
Build strong relationships with HVAC contractors and key accounts
Partner with outside sales to support customer development
Team Management
Hire, train, and lead counter sales, warehouse, and delivery teams
Coach employees and build a strong customer-focused culture
Manage scheduling and branch coverage
Operations & Inventory
Oversee daily branch operations, safety, and service standards
Manage inventory levels, cycle counts, and product availability
Coordinate with purchasing and logistics teams
Financial Performance
Manage budgets, forecasts, and P&L performance
Track KPIs and identify opportunities for improvement
Customer Service
Resolve customer issues and serve as escalation point when needed
Support counter operations during peak periods
What We’re Looking For:
3+ years HVAC industry experience (distribution preferred)
2+ years leadership or supervisory experience
Strong knowledge of HVAC products and contractor needs
Experience with ERP/POS systems (Eclipse or similar)
Strong communication and leadership skills
Ability to lift up to 50 lbs and support warehouse operations
What Makes You a Great Fit:
Hands-on leader who leads by example
Strong communicator and team builder
Organized, accountable, and results-driven
Comfortable in a fast-paced, customer-facing environment
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Vacancy posted 9 hours ago

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