Concierge

Job Description

Job Description

Recognized as a Tennessean Top Workplace, Loews Nashville Hotel offers careers in a newly renovated luxury setting where iconic legacy meets modern elegance and Nashville soul. Located on West End, team members support 341 upscale rooms, two dining venues, and 24,000 sq. ft. of premier event space.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) retirement plans with company match
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• 401(k) retirement plans with company matching
• Pet Insurance and Paid Pet Bereavement
• Free onsite parking and 50% off monthly bus passes
• Complimentary meals in Team Member Café while working
• Community volunteer opportunities
• Training & Development opportunities, career growth
• Tuition reimbursement
• Team Member Hotel discounts, other perks & more!
• Benefits are subject to eligibility and may vary by position

What We're Looking For :

A warm, engaging Concierge who will be the heartbeat of our guest experience. In this role, you'll be the go-to expert for creating unforgettable stays-anticipating needs, offering personalized recommendations, and ensuring every interaction reflects Loews Hotels' signature hospitality. From greeting guests with genuine warmth to curating memorable experiences, you'll set the tone for exceptional service in our iconic destinations.

Who You Are :

• Hospitality Enthusiast : You thrive on making guests feel welcome and valued, turning ordinary moments into extraordinary experiences.

• Proactive Problem Solver : You anticipate needs before they arise and handle challenges with grace and efficiency.

• Clear Communicator : You excel at engaging with guests and team members, ensuring clarity and professionalism in every interaction.

• Adaptable Multitasker : You stay calm and organized in a dynamic environment, juggling multiple priorities with ease.

• Team-Oriented Professional : You collaborate seamlessly with colleagues and other departments to deliver exceptional service.

• Veterans and military spouses encouraged to apply.

What You'll Do :

• Greet guests with warmth and professionalism, creating a welcoming first impression.

• Provide detailed information about hotel amenities, services, and local attractions.

• Make dining, theater, tour, and transportation arrangements tailored to guest preferences.

• Anticipate guest needs and personalize services whenever possible.

• Assist with childcare arrangements and other special requests.

• Maintain the cleanliness and ambiance of the lobby and concierge desk.

• Build and maintain resources to provide up-to-date recommendations for activities and events.

• Respond promptly and professionally to guest inquiries in person, by phone, or digitally.

• Conduct hotel tours, showcasing its history and design.

• Regular attendance in conformance with standards.

• May be required to work varying schedules to reflect business needs.

• Required to attend all mandatory training sessions and meetings.

• Perform other duties as assigned.

Your Qualifications Include :

• High School Diploma or relevant work experience required.

• Minimum of one (1) year guest service experience in hotel hospitality preferred.

• Experience with previous Property Management System, preferred Opera System.

• Certification for Concierge Professional preferred.

• Ability to stand and walk for long periods of time required.

• Ability to work weekends, evening, holidays as necessary/required.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.