Parking Representative - Patient & Visitor Parking Orange- PT Variable Shift 20hrs

Parking Representative

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

Your Role on the Team

Position Summary: The parking representative serves and assists staff, patients, and visitors in maintaining compliance with parking rules and regulations. Under general supervision, oversees vehicle management and tracking for Medical Center visitors and patients, providing the highest level of customer service, using the department's policies and procedures as guidelines. The incumbent will staff the information booths, parking kiosks, and provide valet services. Ensures customer concerns or complaints regarding parking operations are addressed in a timely manner, respectfully and professionally, and referred to the appropriate person in parking services, when necessary. Greets visitors, helping to unload bags, carefully park and quickly retrieve vehicles in parking structures safely, while following all policies and procedures.

What It Takes to be Successful

Required Qualifications: Working knowledge of computer systems and software Skill in interacting diplomatically and courteously with the public in a high volume, public contact setting involving guests, faculty, staff, students, hospital patients, and visitors to Medical Center. Required to successfully complete an FBI fingerprinting process and maintain the successful completion of an FBI fingerprinting process throughout employment. Must possess the skill, knowledge and ability essential to the successful performance of assigned duties Must possess and maintain a valid California driver's license Must demonstrate customer service skills appropriate to the job Must be available to work alternate work schedules and overtime, including evenings, weekends, and holidays as needed Excellent written and verbal communication skills in English Employment is contingent upon completion of satisfactory background investigation Position is subject to the California DMV's "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record Demonstrated skills in mathematics and cash handling in order to maintain accuracy and accountability regarding cash, ticket handling and refund processing. Demonstrated ability to assess problematic or emergency situations and plan/execute an appropriate solution based on established guidelines, policies or procedures. Continued employment is contingent upon proof of a satisfactory driving record Ability to work outside and year round in inclement and clement weather, using established foul weather gear provided by the department. Ability to work in an underground parking garage. Ability to stand and/or walk entire shift. Ability to speak on a one-to-one basis, using appropriate vocabulary and grammar with persons of various social, cultural, economic, and educational backgrounds to provide information and explain procedures effectively. Ability to see aspects of public relations in all facets of the job and the ability to understand the effects of actions on the entire organization. Ability to relay information, either in writing or verbally, in a professional manner. Ability to operate both manual and standard transmission vehicles. Ability to maintain a work pace appropriate to the workload Ability to hear and understand ordinary dispatch communications received over a 2-way radio and to use appropriate radio language. Ability to handle highly confidential matters with tact and diplomacy and to maintain confidentiality of information as needed to protect the rights of individuals or the Medical Center. Ability to function as a member of a team and establish and maintain cooperative working relationships with colleagues and medical area partners, including E&T staff, security employees, UCPD, etc. Ability to exercise judgment, discretion and take appropriate action in resolving problems and/or customer issues when answers are not readily apparent. Ability to articulate directional information to staff and customers based on the physical complexities of the campus and parking areas.

Preferred Qualifications: Knowledge of parking equipment and supplies such as pay stations, automated valet systems and handheld computers. Knowledge of applicable procedures and regulations concerning parking enforcement and traffic control Knowledge of University and medical center organizations, policies, procedures and forms