Per Diem Medical Assistant / Patient Care Coordinator (La Quinta, CA)

Per Diem Medical Assistant / Patient Care Coordinator (La Quinta, CA)

The Medical Assistant / Patient Care Coordinator employees will have the opportunity to work in different clinics and specialties on a per diem basis. This position performs medical, technical, and administrative support services to contribute to the efficient day-to-day operations, providing a positive patient experience. Clinical duties may include escorting patients to exam rooms, taking and recording vital signs and medical histories, preparing patients for examination, assist in procedures, and other duties as directed by physician. Provides administrative support to the providers and interacts with patients by scheduling patient appointments in tandem with the provider availability, interacts with patients in person and on the phone, answers clinic phone, greets patient at check-in, collects patient information, updates/maintains electronic records, insurance verification, handles visit payments, ensures the clinic has needed inventory for operation, and performs clerical tasks. This position will be primarily assigned to our clinics in Riverside, CA clinics; but on occasion may also be requested to float as needed to other UCR Health clinic locations.

Please Note: Per diem appointees may be scheduled on a pre-scheduled basis or as needed on a day-to-day basis or called off from a pre-established schedule as determined by the University and clinical operation needs. The full salary range for the Per Diem Medical Assistant / Patient Care Coordinator is $ 29.77 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Educational Requirements

Medical Assistant Diploma. - Required

Conditions

In lieu of a MA diploma may have a Certificate of Competency with written evidence to validate training and competency as a medical assistant (i.e., certification of completion of a medical assistant training program, or a letter from supervising physician). - Required

Certification Requirements

Basic Life Support (BLS) certification. - Required

Minimum Requirements

Understanding of medical terminology.

Must demonstrate customer service skills appropriate to the job.

Familiarity with universal precautions, handling of bio-hazardous waste, specimen identification and transport.

Must possess the skill, knowledge, and ability essential to the successful performance of assigned duties.

Ability to maintain a work pace appropriate to the workload.

Ability to work well in a constantly changing environment.

Strong oral and written communication skills to effectively communicate with patients of varying ages and multicultural backgrounds.

Strong interpersonal skills.

Preferred Qualifications

Bilingual-English/Spanish.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

For information about our generous employee benefits package, visit: Employee Benefits Overview

General Information

Job Title MED AST 1 PD Job Code 008992 Grade Department Head Timothy Collins Supervisor Dolores Molina

Department Custom Scope

The Medical Assistant / Patient Care Coordinator employees will have the opportunity to work in different clinics and specialties on a per diem basis. This position performs medical, technical, and administrative support services to contribute to the efficient day-to-day operations, providing a positive patient experience. Clinical duties may include escorting patients to exam rooms, taking and recording vital signs and medical histories, preparing patients for examination, assist in procedures, and other duties as directed by physician. Provides administrative support to the providers and interacts with patients by scheduling patient appointments in tandem with the provider availability, interacts with patients in person and on the phone, answers clinic phone, greets patient at check-in, collects patient information, updates/maintains electronic records, insurance verification, handles visit payments, ensures the clinic has needed inventory for operation, and performs clerical tasks. This position will be primarily assigned to our clinics in Riverside, CA clinics; but on occasion may also be requested to float as needed to other UCR Health clinic locations. Please Note: Per diem appointees may be scheduled on a pre-scheduled basis or as needed on a day-to-day basis or called off from a pre-established schedule as determined by the University and clinical operation needs. The full salary range for the Per Diem Medical Assistant / Patient Care Coordinator is $ 29.77 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Key Responsibilities

Rooming patients: Determining the chief complaint and documenting it in the patient's electronic medical record with close attention to accurate use of medical terms. Interviews patient to record medical history/information, measure vital signs, weight, and height, and records information in the electronic medical record. Prepare treatment rooms for patient examinations and procedures, keeping the rooms neat and clean and stocked with necessary supplies. Interview patients to obtain medical information and measure their vital signs, weight, and height. Show patients to examination rooms and prepare them for the physician. Assisting with treatments and exams, including but not limited to minor dressing changes; suture removal; staple removal and injections. Explain treatment procedures, medications, diets, or physicians' instructions to patients. Maintain the supply room in an orderly fashion, so that supplies are easily located, and storage space is maximized. - 45%

Front Office Support (Phones-Appointment and Insurance Verification): Answers the clinic main phone line and assist callers, screen patient calls, handle complaints, retrieve and process voice messages. Ensures the answering service is used appropriately, activated when office is closed and inactivated when present. Schedules appointment for patients, based on provider availability. Reschedules patient appointments at the request of the patient and/or provider. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays; and keeps in regular communication with patients to inform them of delays. Escorts patients to the room where they will meet the provider. Verifies insurance coverage and obtains insurance authorization for appointment and care plan. Reviews and maintains patient accounts, secures financial arrangements on self-pay balances prior to and during patient appointments, verifies and pre-registers patients and responds to patient inquiries regarding billing and insurance. Contacts patients with self-pay or outstanding balances to ensure appropriate financial arrangements. - 15%

Other duties as assigned. During times of high volume and critical need, may be floated to work in the patient access center. - 15%

Front Office (Patient Welcome): Provides a warm welcome with appropriate etiquette to patients and visitors by