Registered Pharmacy Technician

Registered Pharmacy Technician

The Registered Pharmacy Technician provides high-quality customer service and operational support in a fast-paced clinic pharmacy setting. This role responds to inbound and outbound calls, assists patients and providers with pharmacy-related inquiries, processes new referrals and refills, verifies insurance, facilitates prior authorizations, and coordinates prescription delivery. The technician supports pharmacological services by accurately transcribing prescriptions, maintaining compliant patient records, and aligning medications to a cycle fill calendar to ensure timely and accurate dispensing.

Responsibilities

• Respond to inbound and outbound calls from patients, caregivers, referral sources, and other healthcare providers while maintaining a high level of customer service and productivity.
• Provide direct in-person and phone-based support to answer and resolve a wide variety of inquiries related to pharmacy services, delivery status, refills, and general pharmacy assistance.
• Answer questions regarding medication products and services, including timeliness of receipt of goods and services, and help resolve any customer complaints in a professional manner.
• Receive and process new pharmacy referrals, ensuring accurate entry of prescription and patient information into the pharmacy system.
• Verify insurance coverage for prescriptions and coordinate prior authorization requests as needed to facilitate medication access.
• Accurately transcribe prescriptions and perform order entry, ensuring completeness and correctness of medication, dosage, and day supply information.
• Generate and manage reports that follow the cycle fill calendar to send and follow up on refill requests via e-prescribe, facsimile, or phone.
• Coordinate prescription delivery logistics and serve as the first point of contact for service-related inquiries and associated needs.
• Support pharmacological services by editing and verifying fill lists, including insurance information, last fill dates, billing details, and toting.
• Align (short fill) patient medications according to the cycle fill calendar to synchronize refills and improve adherence.
• Update patient information in the system when necessary, ensuring that records remain accurate and current.
• Enter patient information into the patient record accurately and completely, maintaining all records in compliance with HIPAA privacy and security regulations.
• Maintain organized and efficient workflows to support a high-volume pharmacy environment and meet performance and productivity expectations.
• Collaborate effectively with pharmacists and other technicians to ensure smooth daily operations and excellent patient care.
• Demonstrate strong commitment to customer service, punctuality, teamwork, and professional communication in all interactions.

Essential Skills

• High School Diploma or GED
• Completion of a board-approved pharmacy technician training program
• Valid Florida Registered Pharmacy Technician (RPT) License.
• At least 1 year of experience in a pharmacy fulfillment or customer service environment
• Strong knowledge of medication brands, generic equivalents, dosing, and day supply calculations
• Proficiency with Microsoft Office Suite, with advanced skills in Excel and Access preferred
• Excellent verbal and written communication skills
• Ability to work effectively as part of a team in a busy pharmacy setting
• Consistent punctuality and reliability
• Strong organizational skills to manage multiple tasks and priorities.
• Effective time management skills in a fast-paced, high-volume environment.
• Solid problem-solving skills to address patient and provider issues promptly and accurately.
• Accurate data entry skills and attention to detail in prescription processing and record maintenance.
• Ability to adhere to HIPAA privacy and security regulations when handling patient information.

Work Environment

This position is 100% onsite in a clinic pharmacy environment. The pharmacy operates at a fast pace with high prescription volume, averaging approximately 1,500 prescriptions per week handled by the team. The staff typically includes a team of pharmacy technicians and pharmacists, with coverage that includes technician and pharmacist support on Saturdays.

The standard schedule is Monday through Friday from 8:00 a.m. to 5:00 p.m., with some rotating Saturday shifts. Team members use pharmacy software systems, Microsoft Office applications (including Excel and Access), phone systems, and standard pharmacy equipment to manage prescriptions, insurance verification, and prior authorizations. The culture emphasizes teamwork, punctuality, and organization. The workplace is described as fun and professional, with the added benefit of frequent catered lunches provided by vendor representatives.

Job Type & Location

This is a Contract to Hire position based out of Oakland Park, FL.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.