Care Experience Manager

About Aveanna Healthcare

At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.

As a Care Experience Manager (CEM) , you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day. This role is fully in person in Scranton PA

Why You’ll Love This Role

• On-call only every 4 weeks – phone-based support only, and you’ll be paid for your time

• No hands-on clinical work required – focus on coordination and communication

• Be part of a purpose-driven team that’s passionate about making a difference

• Opportunities for advancement and career growth

• Build lasting relationships with families and caregivers

• Make an impact in your community

What You’ll Do

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction

• Manage caregiver schedules to ensure the right match of skills and availability

• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding

• Maintain accurate and up-to-date records, schedules, and reports

• Participate in the on-call rotation — only once every 4 weeks , phone support only, and paid

• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment

• Handle problem-solving with professionalism and empathy — turning challenges into opportunities

• Manage performance and support the retention of caregivers through engagement and timely feedback

What We’re Looking For

• Bachelor’s degree or equivalent work experience

• 2+ years of experience in sales, customer service, or a fast-paced office environment

• Strong organizational and time management skills

• Excellent communication, relationship-building, and problem-solving skills

• Comfortable using MS Office and learning new systems quickly

• Experience in recruiting or healthcare (preferred but not required)

Bonus Points If You

• Thrive in fast-paced environments

• Are proactive, adaptable, and solution-oriented

• Genuinely enjoy helping others

• Want to grow into leadership or regional roles

Travel Requirements

Minimal local travel may be required for meetings, patient visits, or training sessions.

If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally — we want to hear from you!

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.