Customer Quality Engineer

Are you ready to make a direct impact on customer satisfaction, product quality, and continuous improvement in the high voltage industry? Hitachi Energy is seeking a Customer Quality Engineer to join our High Voltage Products team in Mount Pleasant, Pennsylvania. In this exciting role, you will be the voice of the customer, helping ensure the reliability and performance of industry-leading high voltage products. Working across engineering, manufacturing, quality, and project teams, you will lead investigations into product performance, coordinate customer issue resolution, and drive meaningful improvements that strengthen both customer confidence and operational excellence. This position offers a unique opportunity to work in a technically advanced and globally connected environment where your expertise will influence business decisions, support continuous improvement initiatives, and contribute to delivering world-class solutions for power transmission and distribution customers. If you enjoy solving complex challenges, collaborating with diverse stakeholders, and creating sustainable solutions, this role offers an excellent platform for growth and impact. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines. The Opportunity Are you ready to make a direct impact on customer satisfaction, product quality, and continuous improvement in the high voltage industry? Hitachi Energy is seeking a Customer Quality Engineer to join our High Voltage Products team in Mount Pleasant, Pennsylvania. In this exciting role, you will be the voice of the customer, helping ensure the reliability and performance of industry-leading high voltage products. Working across engineering, manufacturing, quality, and project teams, you will lead investigations into product performance, coordinate customer issue resolution, and drive meaningful improvements that strengthen both customer confidence and operational excellence. This position offers a unique opportunity to work in a technically advanced and globally connected environment where your expertise will influence business decisions, support continuous improvement initiatives, and contribute to delivering world-class solutions for power transmission and distribution customers. If you enjoy solving complex challenges, collaborating with diverse stakeholders, and creating sustainable solutions, this role offers an excellent platform for growth and impact. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines. How You\'ll Make an Impact Lead root cause investigations for failures involving high voltage products. Coordinate customer complaints and drive timely, sustainable resolutions. Partner with cross-functional teams to improve product quality and reliability. Prepare and present technical reports to internal and external stakeholders. Develop and monitor key performance indicators to support business decisions. Lead and support quality and continuous improvement projects. Provide technical support and coordinate on-site investigations when required. Identify improvement opportunities and drive implementation of corrective actions. Your Background Bachelor\'s degree in Engineering, or an Associate\'s degree combined with relevant industry experience. Experience in quality management, engineering, manufacturing, product development, or project management. Knowledge of high voltage products, electrical power systems, or related technologies is preferred. Proven ability to communicate effectively and resolve complex customer concerns. Proficiency with Microsoft Office, SAP, SharePoint, and other business systems. Fluent English communication skills; additional language capabilities are an advantage. More About Us Hitachi Energy is a global leader in advancing a sustainable energy future through innovative power transmission and distribution solutions. We foster an inclusive, collaborative culture where diverse perspectives are valued and professional development is encouraged. Employees have access to global career opportunities, cutting-edge technologies, and continuous learning experiences that support long-term growth. What We Offer Comprehensive Health Coverage – Medical, dental, vision, and prescription plans Retirement Savings – 401(k) with company match and additional contributions Paid Time Off – Flexible PTO, paid holidays Professional Growth – Tuition reimbursement and continuous learning programs Family Support – Parental leave, adoption assistance, and fertility benefits Location Mount Pleasant, Pennsylvania, United States of America Job type Full time Work arrangement On-Site Experience Experienced Job function Quality Management Contract Regular Publication date 2026-07-27 Reference number R0138764 About Hitachi Energy We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives. With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next. With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD. We welcome you to apply today. Hitachi Energy is an Equal Employment Opportunity (EEO) employer committed to encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veteran status, or any other legally protected characteristic. As an Equal Employment Opportunity Employer, applicants may request to review the Affirmative Action Plan of a particular facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an HR Representative at View phone number on click.appcast.io. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy\’s career site as a result of your disability. You may request reasonable accommodations by calling an HR Representative at View phone number on click.appcast.io. Resumes and applications will not be accepted through this method. For more information regarding your EEO rights as an applicant, please visit this website . #J-18808-Ljbffr