Customer Experience Associate

Does working as part of a close-knit, friendly team inspire you? Do you find enjoyment in helping customers with their needs over the phone? Come Join ReSource Pro! Your Role Supportive Insurance Services, a ReSource Pro company, is seeking a Customer Experience Associate to provide front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support, and responding to customer requests over phone and email. Work completed directly impacts trust and partnership with the client. We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self. *This position is a hybrid role and all candidates must reside within driving distance to our Vincennes, IN office. In This Role, You Will… Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat, answering questions professionally and assisting customers by completing tasks or processes for them. Follow established processes and procedures to complete routine regulatory compliance tasks. Complete client intake and/or sales support tasks in a timely manner, which may include gathering and verifying client information, inputting information into compliance and/or state web‑based systems and forms, and completing related reports. Process and track applications. Provide exceptional customer service to customers. What You Need to Be Successful… High school diploma or equivalent. 1‑2 years of customer service experience. 1‑2 years of office experience preferred. Previous insurance experience or basic insurance knowledge preferred. Licensing experience preferred but not required. Customer‑centric mindset; enjoy providing a service and solving customer problems. Strong written and verbal communication skills. Process‑focused and detail‑oriented; committed to accurate documentation. Computer knowledge and proficiency with MS365; ability to learn and navigate a variety of external and internal systems. Your Compensation… Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a hybrid position out of our office in Vincennes, IN and the salary range for this location and role is $11.25 - $23.94 per hour . The salary range could be lower or higher based on the specific geographic location in which the candidate resides. Your Benefits & Perks… 100% paid employee health insurance available on Day1. Eligible for all medical, dental, and vision benefits on Day1. Remote positions are Internet stipend‑eligible. 401(k) with employer match, vested on Day1. HSA/FSA available. Long‑term and short‑term disability employer‑provided. Generous PTO plan with paid holidays + floating holidays. Development and growth opportunities. Comprehensive wellness program and prioritization of employee health. Your Interview Process… To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom. The standard interview process includes: Behavioral Interview with Talent Acquisition. Online talent assessment. Hiring Manager Interview. *Additional interview steps may be added depending on the position or if further evaluation is needed. Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process. Equal Employment Opportunity Policy ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr