Change Management Analyst

Change Management Analyst

Location: Portland, OR Hybrid 2 - 3 days Duration: 6 months

In building a smarter, more resilient grid, we are continuously improving our systems and processes. As such, we are upgrading our Outage Management System (OMS) to version 2.6 and performing improvements for operational efficiency.

In this role, you will assess stakeholder change impacts, update and create team-based training materials (including job aids), and develop and execute a go-live communications plan, and support model as related to the OMS 2.6 upgrade. As part of the engagement, we would like the person to work with a mindset that this training will need the ability to be continuously updated. All of this will be in partnership with company's SMEs.

To deliver these results, you'll lead change efforts collaborating closely with OMS 2.6 Update project team leaders, stakeholders across Transmission & Distribution, Customer Operations, and with Grid Operations, IT and Integrated Grid SMEs. Candidate must also be comfortable working with an SI, and have experience working on large-scale full-cycle technology implementation projects.

Candidate resumes are required to reflect evidence of delivery for all the following change management deliverables:

• Stakeholder analysis, assessment, and engagement
• Communications planning, development, and execution
• Process development/ Change impacts assessment
• Training planning, development, and delivery support
• Go-Live Support Model Development & Stabilization planning

Can you give a high-level overview of your team size, roles, its initiatives/deliverables, and any tool/technologies specific to your team/department/project they will be supporting Outage management systems support for grid operations

What would "a day in the life" of this role look like? Organizational change management and training for OMS upgrade project and business process improvements

What interaction level with this role have the team members and hiring manager? Very collaborative

What would you say is the top priority for the worker over the first few weeks/months? Oracle OMS training development, job aid updates and communication to users and stakeholders

What do you foresee being the biggest challenge in this role? Users of OMS are across the company, so cross team collaboration

Required skills:

• Is utilities experience required? Preferred, If not utilities, must have manufacturing background
• Education Requirements (Experience in Lieu of Degree): Bachelors' degree; Masters' degree preferred. An additional 5 years of experience in lieu of a Bachelors.
• Certification Requirements (Any Preferences): Prosci certified or CCMP
• How many years of experience are you looking for? 10+ years of experience in Org Change Management (including communications and training)

Preferred job skills:

• Change management experience on a full-cycle systems implementation
• Project management skills
• Process improvement experience
• Utility experience preferred. If not utility experience, then manufacturing experience required