Senior Digital Solutions Analyst, AI Programs and Platforms

Job Summary Northeastern University is seeking a senior digital solutions analyst to support the activation, diffusion, and ongoing support of AI programs, platforms, and training across the university. Reporting to the deputy CIO and associate vice president, engagement and experience, this role blends business analysis, digital solutions engineering, consulting, and platform/product ownership to drive successful adoption and integration of AI technologies—including Copilot, Claude, and other AI‑embedded tools—into administrative and academic workflows. The analyst works directly with staff, faculty, and students to understand needs, design and implement AI‑enabled solutions, and provide training and enablement to maximize impact. The role acts as a bridge between end‑users and IT, ensuring solutions are user‑centered, effective, and continuously improved. Key Responsibilities AI Program Enablement and Stakeholder Engagement: lead requirements gathering, solutioning, and stakeholder engagement for AI initiatives; engage with staff, faculty, and students to understand needs, demo AI tools, facilitate solutions, and drive adoption. Platform/Product Ownership: drive and execute the lifecycle of AI platforms and digital solutions, including roadmap, enhancements, user support, and change management; ensure platforms meet evolving university needs. Solution Engineering and Implementation: plan for, configure, and deploy AI‑enabled solutions both independently and with team members; document solutions and support users for effective adoption. Training and Diffusion: develop and deliver training, documentation, and enablement programs to support AI activation and diffusion across the university. Continuous Improvement and Research: monitor usage, collect feedback, research new tools and trends, and drive ongoing improvements to AI programs and platforms. 24/7 Business Continuity: monitor system health, respond to alerts, troubleshoot performance issues, and implement emergency fixes as needed; coordinate with technical teams to restore service. Flexibility to Undertake Additional Duties: support evolving AI ecosystem with tasks such as knowledge management, documentation updates, user training, data preparation, or special projects related to AI system improvements. Qualifications and Requirements Bachelor’s degree in Computer Science, Information Technology, Business, or related field. Minimum 5 years of experience in IT business analysis, digital solutions engineering, or product/platform ownership, with at least 1 year focused on AI/ML systems or digital transformation. Technical certifications in relevant areas (e.g., cloud platforms, business analysis, AI/ML, digital solutions) preferred. Demonstrated experience with AI tools and platforms (e.g., Copilot, Claude, Microsoft 365, ServiceNow, Miro, Qualtrics, cloud AI services). Advanced proficiency in requirements gathering, process mapping, solution design, and technical documentation. Experience designing, implementing, and supporting digital solutions for diverse user groups. Strong consulting and stakeholder engagement skills, with the ability to translate business needs into technical specifications. Experience developing and delivering training and enablement programs for technology adoption. Proficiency in monitoring system/platform performance, troubleshooting incidents, and implementing improvements. Familiarity with DevOps, MLOps, or CI/CD principles as applied to AI systems and digital platforms. Excellent communication, collaboration, and customer service skills. Ability to work independently and as part of cross‑functional teams. Flexibility to work outside regular hours as needed. Employment Details Hybrid work schedule: in the office a minimum of three days a week in Boston to facilitate collaboration with both technical teams and operations staff. Physical presence is important for incident response, change management activities, and cross‑functional problem‑solving sessions. Applicants must be authorized to work in the United States. The University is unable to sponsor for this role, now or in the future. EEO Statement All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. #J-18808-Ljbffr NU USA Northeastern University