Diesel Mechanic - Service Technician

Service TechnicianUnited Construction & Forestry is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Construction & Forestry is a sister company to United Ag & Turf, so the opportunities for our employees to leverage career growth and advancement are endless. We invite you to join us now, as this is just the beginning.United Construction & Forestry is looking for a Service Technician. This individual will be responsible for repairing and maintaining electric, diesel, and gasoline industrial construction and forestry equipment.What You'll DoFollow all safety rules and regulations in performing work assignmentsRecondition and repair all engines, transmission, tractors and industrial equipment assigned by the shop supervisorDiagnose problems and determine what repairs are neededKeep records required to establish cost of parts and service charges to the customerHandle customer problems both objectively and tactfullyAssist in directing work of helpers or on the job trainees and provide instructions as requiredMaintain a clean work area and perform miscellaneous duties associated with the jobDevelop skills in disassembly, assembly and repair of components and machinesPerform all service tasks as assigned by the Product Support Manager, Service Manager, Service Writer or Shop ForemanPrepare all reports and forms required in conjunction with job assignmentsReport any additional work required on equipment to the Service Manager, for proper and safe operation by the customerParticipate in all training programs as directed by the Service ManagerMaintain a clean work area and perform work in a neat and orderly fashionRequirementsWhat it TakesMust own and maintain their own tools (specialty tools provided by dealership)Basic computer skillsAbility to assemble and perform maintenance functionsAble to work a varying work schedule/shift and be flexible to respond to after-hour callsStrong customer service skillsExcellent oral communication and written skillsStrong organizational skillsPreferredHeavy Equipment licenseEducationHigh school diploma or GEDPhysical RequirementsWhile performing the duties of the job, the employee is required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephoneSpecific vision abilities required by this job include close vision requirementsHearing ability is sufficient to communicate with others in person or over the phoneLight to moderate lifting may be required (up to 50 pounds)Ability to reach, stoop, kneel, and bend as needed