Fleet Shop Manager

Summary Lead with Purpose as a Shop Manager in Fleet Management. The Fleet Management Division is seeking a driven and experienced Shop Manager to lead a team of skilled professionals in a fast‑paced, high‑impact environment. This is your opportunity to step into a leadership role where your expertise will directly support the essential services that keep Charlotte and Mecklenburg County running smoothly. Expected salary will be between $85,000 - $94,000 based on experience. What You’ll Do Lead and inspire a high‑performing team of ASE & EVT certified technicians and support staff. Manage daily shop operations with a focus on efficiency, safety, customer service, and service quality. Coordinate maintenance and repair strategies across a diverse fleet and multiple shops. Collaborate with internal departments and external vendors to meet operational goals. Drive continuous improvement in shop performance and customer satisfaction. Major Duties And Responsibilities Oversee all aspects of shop operations to ensure efficient, timely, and high‑quality service delivery. Champion exceptional customer service, ensuring a responsive and professional experience for all internal and external stakeholders. Serve as a technical advisor, collaborating with department liaisons to resolve complex vehicle and equipment issues in coordination with internal teams and vendors. Contribute to policy development, assisting in the creation and refinement of fleet management policies, procedures, and best practices. Lead and manage personnel, including hiring, training, performance evaluation, and professional development of assigned staff. Direct daily operations, guiding teams responsible for delivering fleet services to City and County departments. Analyze operational data, including equipment repairs, maintenance trends, and shop performance metrics to drive continuous improvement. Prepare and present reports to leadership, customers, and staff, offering insights and recommendations based on operational data. Manage budgets effectively, monitoring shop and departmental maintenance expenditures to ensure cost‑effective service delivery. Promote a culture of safety, maintaining a clean, compliant, and hazard‑free work environment for all team members. Knowledge, Skills & Abilities Leadership & Communication Proven leadership skills with the ability to motivate, coach, and inspire a diverse team. Strong conflict resolution and interpersonal skills, with the ability to manage sensitive situations professionally. Excellent verbal and written communication skills; able to convey technical and operational information clearly. Ability to establish and maintain effective working relationships with employees, vendors, and customers at all levels. Customer Service & Problem Solving Demonstrated commitment to exceptional customer service, with the ability to resolve complaints and service issues effectively. Strong analytical and problem‑solving skills, particularly in resolving vehicle repair and service delivery challenges. Technical Knowledge In‑depth knowledge of fleet management principles and practices. Familiarity with Fleet Management Information Systems (FMIS) and other maintenance tracking tools. Working knowledge of the methods, tools, and materials used in the maintenance and repair of automotive and heavy equipment. Understanding of occupational hazards and safety precautions related to fleet operations and shop environments. Operational & Administrative Skills Ability to work independently and manage multiple priorities in a fast‑paced environment. Skilled in budget tracking and electronic accounting systems. Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint. Ability to prepare, analyze, and present reports to monitor shop performance and support data‑driven decision‑making. Capable of following oral and written instructions with attention to detail and accuracy. Other Requirements Possession of a valid North Carolina driver’s license. Willingness to participate in an on‑call rotation as required by operational needs. Preferred Qualifications Degree or certification from an accredited technical school or college. Manufacturer training certification recognized by ASE, or relevant ASE certifications. At least five years of experience leading a fleet shop operation. Minimum Qualifications Associate’s degree or higher in Automotive Technology, Diesel Mechanics, Business Administration, Public Administration, or a related field with at least 3 years in a supervisory or management role, or equivalent combination of education and relevant experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties. Conditions of Employment The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). Final candidates must pass a pre‑employment drug‑screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. Equal Opportunity Employer The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Benefits The City of Charlotte provides a comprehensive benefits package to eligible employees. The City of Charlotte is a drug and alcohol‑free workplace. #J-18808-Ljbffr City of Charlotte