Order Management Specialist

Customer Service Representative - Order Management Specialist *Job Summary*
We are seeking a detail-oriented and customer-focused Customer Service Representative - Order Management Specialist to join our team. This role is responsible for supporting customers through phone, email, and online communication channels while managing order processing, purchase orders, and order status updates. The ideal candidate thrives in a fast-paced environment, possesses strong critical-thinking skills, and maintains a high level of accuracy when handling customer orders.
Note: This is not a data manipulation role. This position focuses on order management, purchase order processing, and customer support.
Key Responsibilities
* Support customers via telephone, email, and online chat with order placement, order status updates, and product information requests.
* Enter and manage customer orders accurately within the order management system.
* Process customer transactions and maintain accurate order records.
* Monitor, review, and release assigned order holds.
* Respond promptly to inquiries regarding pricing, shipping, product availability, terms and conditions, and order tracking.
* Identify and document potential sales opportunities and leads.
* Collaborate with internal teams to ensure timely and accurate order fulfillment.
* Maintain a high level of customer satisfaction through professional and efficient communication.
Required Qualifications
* 1-2+ years of recent experience in customer service, order management, order entry, customer support, or related fields.
* Ability to work effectively in a fast-paced environment.
* Strong attention to detail and accuracy when handling multiple order line items.
* Excellent critical-thinking and problem-solving skills.
* Ability to manage multiple tasks and priorities simultaneously.
* Strong computer proficiency, including Microsoft Office Suite, Excel, and Outlook.
* Coachable, adaptable, and willing to learn new processes.
* Comfortable working through challenges and learning from mistakes.
* High School Diploma or GED required.
Preferred Qualifications
* Associate's or Bachelor's degree preferred.
* Experience with Salesforce, Oracle, or Oracle Fusion.
* Bilingual in Spanish or French.
* Technical aptitude or strong interest in technology.
* Experience supporting customers in retail technology, electronics, technical support, or similar environments.
Ideal Candidate Successful candidates are:

* Detail-oriented and organized.
* Patient, reliable, and process-driven.
* Strong communicators with a customer-first mindset.
* Comfortable learning new systems and technology.
* Able to maintain accuracy while managing a high volume of orders and requests.
Skills
* Customer Service
* Order Management
* Order Entry
* Call Center / Contact Center Support
* Data Entry
* Critical Thinking
* Multitasking
* Microsoft Office Suite
* Communication Skills
* Attention to Detail
*Experience Level:* Entry Level to Early Career
*Schedule:* Full-Time
*Work Environment:* Fast-paced, team-oriented customer support environment.
*Job Type & Location*This is a Contract to Hire position based out of Loveland, CO.
*Pay and Benefits*The pay range for this position is $22.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision


* Critical Illness, Accident, and Hospital


* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


* Life Insurance (Voluntary Life & AD&D for the employee and dependents)


* Short and long-term disability


* Health Spending Account (HSA)


* Transportation benefits


* Employee Assistance Program


* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Loveland,CO.
*Application Deadline*This position is anticipated to close on Jul 23, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.