IT Field Technician

IT Field Technician

The IT Field Technician installs, maintains, and repairs computer hardware, network infrastructure, and retail technology systems across all Theisen's locations. This role serves as the company's primary on-site technical resource for hardware deployment, network installs, physical troubleshooting, and field implementation support, traveling to store and corporate locations as needed. The Field Technician is expected to work independently in the field, assess technical issues, recommend practical solutions, and carry out approved infrastructure and technology initiatives in coordination with the IT Operations Manager and broader IT team. A successful Field Technician is hands-on, organized, and comfortable using sound technical judgment in a fast-paced retail environment, with strong problem-solving skills and the physical ability to perform installation and repair work.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily in the field at store facilities, with time at the corporate office as needed. The work environment is fast-paced and may require last-minute requests and deadlines.

Work Hours: First Shift (7:30am-4:00pm or 8:30am-5:00pm with half-hour lunch). Occasional flex time when after-hours patching, installations, or system upgrades are needed.

This role carries primary responsibility for field travel up to 80%. The Field Technician may be required to travel up to 200 miles (one way) from the Dubuque Headquarters to perform field service work and install at store locations. Some trips will require overnight stays due to project length. Travel, meals, and lodging expenses are covered by the company. Company vehicles are available, and mileage is reimbursed for personal vehicle use.

Support team members share a rotation of weeknight and weekend on-call service. Contact after hours is never later than 9:00PM (locations close at 8:00PM). Though support calls are infrequent and often easily resolved, the Technician is expected to answer all requests and respond within 15 minutes of a call. The Technician is compensated at time-and-a-half for all on-call responses, with a minimum of one hour paid for every response.

At Theisen's, our company culture is built on a foundation of respect, collaboration, and service to our communities. We believe in putting Customer First, working together as One Connected Team, and always finding ways to Give Back. These three pillars guide how we approach our work and interact with each other every day.

We are committed to fostering an inclusive and supportive environment where every associate is valued and encouraged to grow. At Theisen's, we strive to make a positive impact on our customers, our communities, and each other, creating a workplace where hard work, dedication, and innovation are celebrated.

Theisen's is proud to be an Equal Opportunity Employer. We do not discriminate against any associate or applicant for employment based on race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, disability, status as a veteran, or any other federal, state, or local protected class.