Field Service Technician - Critical Water Systems (Southeast NY) (New York)

Summary: The Field Service Technician – MMIC/VERDA Water Quality System is responsible for delivering field services to the MMIC mobile fleet and VERDA Water Quality Systems to our customers. The primary focus is to service the MMIC Mobile Fleet, by executing commissioning services, decommissioning services, and other maintenance requirements along with the organization of service and repairs. On the VERDA Water Quality System side, provide preventive maintenance services, Water Quality System Disinfection and Water Quality Testing and Sampling.

Qualifications: Strong organizational, communication and interpersonal skills to interface with internal and external customers and subcontractors. The employee will possess previous experience with water quality testing and services, customer service and have technical ability. The employee must be able to work independently and be self-motivated.

• Associates degree, military training or equivalent work experience.
• Minimum of 3 years of related technical experience is desirable.
• Proficiency in the use and application of Microsoft Office (Word, Excel, Outlook, PowerPoint) and Adobe Acrobat is required. 
• Ability to understand the technical aspects of VERDA Water Quality Systems and the MMIC Mobile trailer fleet.
• Ability to read and interpret engineering drawings that specify the equipment specifications and instructions for use.
• Ability to follow the procedures necessary to safely and properly perform services.
• Ability to accurately articulate messaging to the customer verbally, or via email.
• Highly organized, task oriented, self-motivated and energetic.
• Must be able to lift 75lbs
• Must exhibit ethical work behavior.
• Must be able to travel to customer sites throughout the United States.
• Must be able to be credentialed when entering customer sites.
• Must be able to crawl, sit, stand, work in confined spaces and on ladders.
• Must have a valid driver’s license

Duties & Responsibilities

• Execute service activities for MMIC/VERDA Water Quality Systems.
• Obtain a complete understanding of RO/DI Water Quality Systems
• Understand ST108 guidelines and TIR34 recommendations for water quality.
• Maintain and manage tool inventories used for water quality testing services and mobile fleet services.
• Provide water testing services including Preventive Maintenance services, System Disinfections, and Water Testing and Sampling services as required.
• Complete and submit all documentation requirements in a complete, timely and accurate manner. Such as Field Service Reports, Expense reports, PM and Services checklists, and Timesheets.
• Coordinate mobile fleet service and water quality testing and maintenance services with the customer.
• Perform all other duties as assigned by the Manager.
• Provide technical support to end users and service providers.
• Travel to customer sites which could exceed 50% travel.
• Follow all procedures for service call execution.
• Manage and work with sub contractors, engineers, and facilities maintenance personnel.
• Work with engineering, production, sales with technical requirements and requests.