Team Lead, Account Follow-Up Services

Team Lead, Account Follow-Up Services page is loaded## Team Lead, Account Follow-Up Serviceslocations: Tennessee, United Statestime type: Full timeposted on: Posted Todayjob requisition id: R0040160**Team Lead, Account Follow-Up Services**The Account Follow-Up Services Team Leader is responsible for strategic oversight of Hospital Insurance Follow-Up Services, including multi-team performance, payer strategy, denial prevention initiatives, workforce planning, and operational scaling. This role drives measurable improvement in A/R aging, collections performance, and denial overturn rates through KPI leadership, cross-functional collaboration, training programs, and continuous process innovation.**Key Responsibilities****Operational & Performance Leadership*** Own performance across one or more Insurance Follow-Up teams (or multiple clients).* Set daily/weekly/monthly targets for productivity, quality, and collections, ensuring adherence to service-level expectations.* Lead KPI governance (Days in A/R, A/R > 90, denial rate, overturn rate, net collection rate, first-pass resolution, productivity per FTE, quality).* Build and present performance reviews and executive-ready reporting; drive corrective action plans.**Denials Strategy & Payer Optimization*** Lead payer trend analysis and root-cause programs to reduce preventable denials (eligibility, auth, coding/modifiers, timely filing, medical necessity, COB).* Standardize best practices for appeals, reconsiderations, and payer escalations.* Partner with leadership on payer playbooks and escalation pathways; ensure consistent documentation standards.**Training, Enablement & Quality Control*** Design and maintain scalable training programs, SOPs, and payer-specific job aids.* Establish QA frameworks and audit cadence; monitor error trends and implement remediation plans.* Develop team leads and high-potential staff through structured coaching and succession planning.**Innovation & Process Improvement*** Drive workflow optimization through queue design, inventory management, and prioritization strategies.* Recommend technology improvements (automation, templates, dashboards, portal utilization) to increase output and reduce rework.* Lead change management and adoption for new tools, payer policy updates, and client requirements.**Cross-Functional & Client Partnership*** Collaborate with coding, payment posting, charge entry, eligibility, and client stakeholders to resolve systemic issues impacting AR.* Participate in client performance calls and support recovery plans for at-risk KPIs.**What we are looking for:*** 3-5+ years of RCM experience with deep Insurance Follow-Up/Denials expertise.* 2–4+ years leading teams (supervisor/team lead/manager level).* Demonstrated success improving KPI outcomes (A/R aging reduction, denial reductions, increased overturn rate, improved collections).* Strong analytics/reporting capability (Excel required; dashboard/reporting tools preferred).* Advanced knowledge of payer behavior, denial categories, escalation processes, and appeals best practices.* Ability to travel when required to client site.**Salary range:**The hiring range for this role is $60,000 to $70,000 USD per year. Final compensation will be based on experience, skills, market conditions, and internal equity.MEDHOST, founded in 1984 and headquartered in Franklin, Tennessee, is a leading provider of healthcare information technology solutions. Serving over 1,000 healthcare facilities nationwide, MEDHOST offers a comprehensive suite of products, including electronic health records (EHR), financial management systems, and patient engagement platforms. Their mission is to empower healthcare organizations to enhance patient care and improve business operations through innovative, user-friendly solutions. In January 2024, MEDHOST was acquired by N. Harris Computer Corporation, further strengthening its position in the healthcare IT industry.Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!* We empower our employees to make a difference* We have an award winning culture* We offer opportunity to learn* We are financially strong and we are owned by the largest software company in Canada (CSI)* We have fun!Follow us on social media to learn more about our company values, culture and initiatives!**Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.***If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at View phone number on click.appcast.io or at View email address on click.appcast.io**This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.* #J-18808-Ljbffr