Automotive Service Advisor

Automotive Service AdvisorL0180 BMW of Des MoinesBMW of Des MoinesPay: To Be Discussed During In-Person InterviewsSchedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.Reports to: Service ManagerOnsite in: Des Moines, IowaWhy Join Our Team?At BMW of Des Moines, great service starts with great people. Join a knowledgeable team that takes pride in delivering the premium experience BMW customers expect. Bring your skills to a workplace that values attention to detail, and creating a positive experience for every customer.What You'll DoWelcome customers and create a professional experience from start to finish.Listen to customers, understand their needs, and help them feel confident about their service decisions.Explain recommended services, pricing, and timelines in a clear and helpful way.Keep customers updated throughout the service process and answer questions along the way.Partner with technicians to understand vehicle needs and communicate recommendations to customers.Create accurate repair orders and service estimates using dealership systems.Coordinate approved services and help keep repairs moving through the shop.Review inspection results and additional service recommendations with customers.Process service payments and help customers get back on the road.Build lasting customer relationships through honest communication and reliable follow-up.What You'll Bring1+ years of customer service or other customer-facing experience.Experience communicating with customers in person and by telephone.Experience using computers to enter and maintain information.High school diploma or equivalent.Valid driver's license.Total RewardsCompetitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.