Dispatcher

Job Description

Job Description

Robert Half is hiring for multiple contract-to-hire Dispatchers to join a high-activity alarm monitoring team in Statesville, North Carolina. This contract position is suited for individuals who can stay composed in urgent situations, communicate clearly with customers and emergency personnel, and manage multiple tasks with accuracy. The role supports commercial alarm response operations and requires strong attention to detail, sound judgment, and confidence using computer-based systems. MULTIPLE SHIFTS ARE AVAILABLE: 1ST SHIFT 7A- 3P.

Responsibilities: • Review incoming alarm activity and assess signals tied to burglary, fire, medical, trouble, and supervisory events for commercial accounts. • Contact customers, designated account contacts, and emergency agencies to confirm incidents and coordinate the appropriate response. • Enter event details, call outcomes, and dispatch actions into monitoring software with a high degree of precision. • Follow established response procedures to ensure notifications and dispatch decisions are handled promptly and correctly. • Manage several active screens and systems at once while maintaining accuracy in a fast-paced operations setting. • Communicate in a calm, clear manner during high-pressure interactions involving urgent or sensitive situations. • Update account information and related records in the system to support accurate handling of alarm events.

• Previous experience in dispatch, alarm monitoring, call center operations, customer support, or emergency response is preferred. • Ability to remain calm, focused, and detail-oriented when handling urgent or stressful situations. • Strong verbal communication skills with the ability to speak clearly to customers and first responders. • Comfortable working across multiple computer programs and screen-based systems throughout the shift. • High level of accuracy in data entry, recordkeeping, and event documentation. • Availability to work flexible hours, including evenings, overnight shifts, weekends, and holidays as needed. • High school diploma or equivalent is preferred. • Must be able to complete required pre-employment screening, which may include drug testing, background checks, and fingerprinting. THIS POSITION IS FOR FIRST SHIFT- ON SITE TIMES: 7A-3P TRAINING IS 2 WEEKS ONSITE FROM 9A-4P. MUST PASS DRUG, all candidates required to undergo background check!