Insurance Account Manager

Job Description

Job Description

Join Songe Insurance Agency, an independent insurance agency proudly serving Ocean Springs and the Mississippi Gulf Coast. We are committed to helping individuals, families, and business owners protect what matters most through personalized insurance solutions and exceptional customer service.

We are seeking a professional, detail-oriented, and customer-focused Account Manager to join our team. In this role, you will work directly with clients to service insurance accounts, answer coverage questions, process policy changes, assist with renewals, and help deliver an outstanding client experience. The ideal candidate enjoys helping others, solving problems, staying organized, and building strong relationships with clients and team members.

At Songe Insurance Agency, you'll find a supportive and collaborative work environment where your contributions are valued, professional growth is encouraged, and exceptional service is recognized. We believe that strong client relationships are the foundation of our success and are looking for someone who shares our commitment to providing knowledgeable, responsive, and personalized service.

Insurance experience is preferred, but we are willing to train a motivated candidate with strong customer service, communication, and organizational skills who is committed to obtaining the knowledge and licensing necessary to succeed in the insurance industry.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Licensing Assistance

Paid Holidays

Licensing and Professional Development Support

Licensing Reimbursement

Responsibilities

Provide exceptional customer service by responding to client inquiries and requests in a professional and timely manner.

Assist clients with coverage questions, policy documents, billing concerns, claims reporting, and other insurance-related needs.

Research, troubleshoot, and resolve client, carrier, and policy-related issues while providing timely updates and solutions.

Process policy changes, renewals, cancellations, and other account servicing transactions accurately and efficiently.

Maintain accurate client records and documentation within the agency management system.

Coordinate with insurance carriers and agency team members to resolve issues and deliver outstanding service.

Build and maintain strong relationships with clients to support long-term retention and satisfaction.

Follow established agency procedures and workflows while staying current on insurance products, carrier guidelines, and industry developments.

Requirements

Active Mississippi Property & Casualty License preferred. Candidates without a license must be willing and able to obtain a Mississippi Property & Casualty License within 60 days of hire.

Insurance experience preferred; equivalent experience in customer service, banking, financial services, healthcare, administrative support, or other client-focused industries will be considered.

Strong customer service skills with a genuine desire to help clients and provide exceptional support.

Demonstrated problem-solving ability and the capacity to research, analyze, and resolve issues effectively.

Excellent communication and interpersonal skills, both written and verbal.

Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines.

Proficiency with Microsoft Office and other business technology tools; experience with agency management systems is a plus.

Ability to work independently while contributing to a collaborative team environment.