Resident Services Coordinator

Job Summary The Resident Services Coordinator (RSC) serves as a point of contact for residents and employees in the healthcare department. This role ensures resident services function smoothly by leading by example, modeling care expectations, and providing support. The RSC acts as an advocate for the community’s vision and values. Essential Functions: The following essential functions are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned. Healthcare Obtain vital signs and notating any deviations per the Individualized Service Plan (ISP) in EHR system Follow residents’ ISP and daily task sheets Review all notations made by clinical staff in EHR system for completeness and correctness Communicate changes in resident status or home situation to appropriate supervisors and all other clinical staff members Utilize standard precautions and infection control procedures Follow written instructions and request assistance when needed Maintain a safe and clean resident environment Exhibit a caring and respectful attitude toward residents and their property Assist with activities and encourage resident engagement and participation Uphold confidentiality of residents and coworkers (HIPPA) Provide assistance with: Medication management Personal hygiene Changing bed linens and making beds Toileting and incontinent care Nutritional and fluid intake Dressing Ambulation and transfers Positioning Medication reminders Perform other duties as assigned within scope of practice Miscellaneous Participate in hiring and training staff Develop and maintain monthly clinical staff work schedules Enforce and comply with PPE requirements Train new employees on job duties and Policies & Procedures Attend bi-weekly and mandatory in-service meetings Follow all community and company policies and the Employee Handbook Report unsafe conditions immediately Perform other duties as assigned Desired Skills and Experience Healthcare experience Leadership experience Professional and welcoming demeanor Excellent communication skills Strong organizational skills Good work ethic Listening and problem-solving skills Genuine interest in the aging process and elderly care Strong commitment to providing quality services Decision-making, budgeting, and goal-setting abilities Open to change and learning Ability to empower staff and work as part of a team Compassionate and patient approach Ability to take direction and respond effectively to supervision Required Education and Experience One to three years of experience and/or training in healthcare or equivalent education One to three years of managerial experience, preferably in healthcare Physical & Work Requirements Regular standing, walking, sitting, reaching, and use of hands Occasional climbing, stooping, kneeling, crouching, crawling, tasting, or smelling Ability to lift up to 50 pounds occasionally Indoor, climate-controlled work environment Possible exposure to outdoor weather, chemicals, moving mechanical parts, and electrical risks Continuous interaction with residents and family members under stress Position is considered safety-sensitive The Perks That Matter Competitive salary and bonus opportunities Health, dental, vision, disability, and life insurance 401(k) with match Paid time off and flexible hours Employee assistance program and on-demand pay Career growth in a fast-growing company About Jaybird Senior Living We provide seniors with the exceptional care they deserve, in an extraordinary living environment. Our communities offer seniors the freedom to enjoy each day as they see fit, with the right level of care and support; helping them approach life with renewed confidence and purpose. Since 2004, we’ve created a culture where our staff can innovate and grow — while our residents thrive and their families enjoy peace of mind. The Minnesota Equal Pay for Equal Work Act requires employers in the state of Minnesota to disclose the following information. If the position applied to is not located in Minnesota, the following information may not apply. The base range represents the low and high end of the pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of our total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, we provide a variety of benefits to employees, including medical, dental, and vision insurance coverage, disability insurance, 401(k) with match, paid time off (PTO), Flexible hours for better work-life balance, Employee assistance program, on-demand pay. We are committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under federal, state, or local laws. #J-18808-Ljbffr Jaybird Senior Living