Administrative Assistant

Job Description

Job Description

Administrative Assistant

Tasks : Assist with daily operations in a fast-paced pet care business, including scheduling and client management.

Benefits : Flexible hours, part-time to start with potential for full-time growth, and the chance to work remotely while loving what you do. Health and retirement benefits available for full-time employees.

Other info : Position requires reliable transportation and a smartphone; previous pet industry experience is a plus. Perfect for animal lovers seeking a dynamic role with varied responsibilities and a supportive team culture. 

Qualifications : Must love pets, preferably have owned a pet, have customer service experience, be detail-oriented and have strong communication skills. Experience in scheduling/appointment handling with customer service background. 

Fast-paced, growing pet care business is seeking a remote part-time Administrative Assistant to help with the day-to-day responsibilities of running the business. This position would require about 20-30 hours a week, with the opportunity to expand into a full-time position. Schedule must be flexible to accommodate possible evening and weekend hours. 

Responsibilities:

• Answer incoming phone calls and respond to any inquiries in a timely manner.
• Scheduling of new and current clients to include re-scheduling.
• Manage groomer and sitter schedules.
• Manage client files and update the information accordingly.
• Ensure all visits are assigned and completed.
• Manage Outlook correspondence and respond in a timely manner.
• Follow company procedures to organize messages.
• Add appointment notes for groomers and sitters.
• Be an emergency backup sitter.
• Use company message boards as needed for communications.
• Attend events and run errands as needed.
• Perform other administrative tasks as assigned.

Qualifications/Skills:

• MUST LOVE ANIMALS AND PEOPLE.
• 1-3 years of customer service or data entry experience.
• Detail-oriented.
• Previous use of scheduling software desired but not required.
• Proficient in Outlook.
• Ability to work and multi-task in a fast-paced environment.
• Strong problem-solving skills with the ability to assess challenges, identify solutions, and implement effective resolution independently.
• Self-motivated and proactive, with the ability to take initiative, prioritize tasks, and work efficiently with minimal supervision.
• Ability to perform well and stay upbeat, positive, and kind when you are pulled in multiple directions by multiple people (or pets) is an absolute must.
• Obsessive about lists and checking things off your to-do list.
• A strong understanding of technology tools and the ability to learn quickly is important to master the tools we use in our business including basic Microsoft Office, Social Media platforms for business, and others specific to the pet care business.
• Excellent oral and written communication skills, able to function at a high level of customer service and maturity.
• Must have your own reliable transportation and smartphone.
• Previous experience in the pet industry or with dogs & cats is preferred.
• Experience with events, marketing and social media a PLUS!