Community Engagement Specialist

DEPARTMENT: Workforce Development

SUPERVISOR: Community Engagement Manager

Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher’s workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.

GENERAL JOB DESCRIPTION

The Community Engagement Specialist is responsible for greeting and engaging Detroit At Work participants via on-site and off-site events, executing intakes, and providing resources/referrals to Detroit At Work Career Centers; additionally, this individual is involve in neighborhood outreach and entering program data for analysis as needed.

QUALIFICATIONS

Education:

Bachelor’s degree in Social Work, Counseling, Psychology, or related field preferred.

Other:

• One to two years experience engaging disadvantaged adults in career or personal/family development.
• Interpersonal skills sufficient to communicate with participants, public and staff.
• Workforce Development experience.
• Experience working with community partners.
• Experience with Computers, Windows, Office 365 programs

DUTIES AND RESPONSIBILITIES

• Provide orientation to services and resources available in center and mobile unit.
• Engage customers in career coaching activities.
• Advocate for, link customers to community services, and assist in assessing available support services.
• Schedule and market in house and partner training/workshop opportunities.
• Make routine contact with community human service organizations to verify services and eligibility requirements.
• Provide individual coaching to assist customers in mitigating identified barriers.
• Follow-up with customers and community human service organizations to ensure that customers are getting their need met.
• Provide updates to career coaches regarding the status of barrier resolution.
• Maintain an awareness of local labor market information and refer customers to job leads or to other staff with job leads.
• Contact customers to verify employment via phone/text/emal/postcards.
• Maintain and provide reports tacking customer information, attendance and activity to ensure necessary services are received in accordance with funding source requirements.
• Maintain communications as required to coordinate services.

WORKING CONDITIONS

Environmental conditions:

• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period.

Physical requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting in required.

Accommodation(s):

As appropriate and fiscally reasonable.

NON-EXEMPT

This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act

The above job description is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties.The Agency reserves the right to modify, interpret, or apply this job description in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.

This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.”

Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.