Crew Member

Summary Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests’ needs and give them a reason to come back. Responsibilities Include Team Environment: Work well and interacts with others respectfully Respond positively to coaching and feedback Communicate with team members Able to learn and execute multiple tasks Operational Excellence: Provide guest service Resolve guest issues Follow Brand standards, recipes and systems Follow safety, food safety and sanitation guidelines; comply with all applicable laws Maintain clean and neat work environment Profitability: Execute restaurant standards and marketing initiatives Handle POS transactions and payments with accuracy Prepare and deliver all products according to Brand standards Skills/Qualifications Fluent in English Basic computer skills Capable of counting money and making change Able to operate restaurant equipment (minimum age requirements may apply) Competencies Guest Focus: Understands and exceeds guest expectations, needs and requirements Develops and maintains guest relationships Displays a sense of urgency with guests Seeks ways to improve guest satisfaction; asks questions, commits to follow-through Resolves guest concerns by following Brand recommended guest recovery process Passion for Results: Sets and maintains high standards for self and others, acts as a role model Consistently meets or exceeds goals Contributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision Making: Identifies and resolves issues and problems Uses information at hand to make decisions and solve problems; includes others when necessary Interpersonal Relationships & Influence: Develops and maintains relationships with team Operates with integrity; demonstrates honesty, treats others with respect, keeps Seniority level Entry level Employment type Full-time Job function Management and Manufacturing Industries Restaurants #J-18808-Ljbffr