Customer Retention Associate

To support a growing customer experience team, the full-time Customer Retention Associate will manage inbound inquiries and make outbound calls to enhance customer loyalty, upsell products, and drive long-term satisfaction in a remote setting. Key Responsibilities Make outbound calls to save accounts, offer solutions, and close retention conversations with confidence Upsell and cross-sell relevant products based on customer needs and purchase history Handle inbound inquiries via live chat and phone regarding order updates, returns, exchanges, and product inquiries Required Qualifications Minimum 1 year of experience in customer retention, inbound/outbound upselling, or sales Sales-driven with strong closing, persuasion, and objection-handling skills Excellent spoken and written English with a strong phone presence Familiarity with helpdesk platforms such as Slack, Shopify, Freshdesk, or Zendesk Must be available for training and have a reliable setup for remote work