Performance & Enrollment Sales - Member Services Manager

Benefits: Bonus based on performance Flexible schedule Opportunity for advancement D1 Training Prosper | Prosper, TX About D1 Prosper D1 Prosper is not a traditional gym. We are a coach‑led athlete development system focused on long‑term performance, structure, accountability, and measurable results for youth athletes and adults. We are building a high‑energy, high‑accountability culture centered around: Athlete development Parent communication Performance tracking Elite customer experience Strong community presence This role is ideal for someone who thrives in a fast‑paced environment, connects naturally with people, and knows how to drive urgency, trust, and follow‑through. Position Overview The Performance & Enrollment Lead is responsible for: Converting leads into memberships Conducting athlete/parent consultations Managing follow‑up and communication Supporting member retention and experience Helping drive overall revenue growth inside the facility This is a relationship‑driven sales and operations role inside a performance training environment. You will work directly with: Parents Student‑athletes Adult members Coaches Local community relationships Key Responsibilities Enrollment & Sales Conduct athlete and parent consultations alongside coaches Guide prospects through assessments and recommended training paths Follow up on leads, no‑shows, and expired members Help drive PT, semi‑private, and membership conversions Maintain high conversion standards and pipeline organization Execute phone, text, email, and in‑person follow‑up Member Services Deliver high‑level customer service and communication Help maintain a positive member experience from onboarding through retention Support member check‑ins, account management, and scheduling Assist with retention conversations and roster management Coordinate parent communication and athlete milestone tracking Facility & Culture Support a high‑energy, team‑first environment Maintain professionalism and urgency during peak hours Work closely with coaches and leadership Represent the D1 Prosper brand in a positive and professional way Ideal Candidate We are looking for someone who: Has strong people and communication skills Is confident in consultative sales Can build trust quickly with parents and athletes Thrives in fast‑paced environments Is organized and detail‑orientedHas follow‑through and accountability Brings positive energy and professionalism daily Preferred Background Experience in one or more of the following is preferred: Performance training Membership sales Hospitality or customer service Youth sports High‑ticket or consultative sales CRM or lead management systems Compensation Structure Compensation may include: Base pay + Commission Performance bonuses tied to KPIs Growth opportunities within the organization Key Performance Indicators (KPIs) Lead response time Consult‑to‑close conversion rate Monthly EFT growth PT / semi‑private conversion Retention and member engagement Follow‑up consistency and pipeline management Schedule Expectations This role includes afternoons, evenings, and occasional weekends based on facility needs and peak athlete traffic. Peak operating hours are typically: 11:00AM– 7:00 PM weekdays (some Saturdays 9‑12) What Success Looks Like Success in this role means: Strong lead conversion High member satisfaction Consistent follow‑up Positive parent relationships Revenue growth Ownership mentality inside the facility #J-18808-Ljbffr D1 Training - Prosper