USA Senior Air Operations Specialist (LAX)

The USA Senior Air Operations Specialist (LAX) is responsible for managing and coordinating end-to-end air freight operations, including both import and export shipments. This position plays a critical role in ensuring the efficient movement of cargo by coordinating with airlines, customers, customs brokers, overseas partners, and internal teams. The ideal candidate possesses extensive air freight forwarding experience, a deep understanding of international logistics operations, and the ability to independently manage complex and time-sensitive shipments in a fast-paced environment. Responsibilities Coordinate full-cycle air freight shipments, including both import and export operations. Arrange bookings with airlines, co-loaders, and transportation service providers. Prepare, review, and process air freight documentation, including commercial invoices, packing lists, air waybills, and other shipping-related documents. Track and trace shipments to ensure timely movement and proactively resolve delays, exceptions, or operational issues. Communicate effectively with customers, airlines, customs brokers, overseas partners, and internal departments to ensure smooth shipment execution. Coordinate customs clearance, cargo release, pickup, and final delivery activities as required. Monitor shipment milestones and maintain accurate shipment records within the company system. Support billing, freight audit, cost verification, and invoicing activities related to air freight shipments. Ensure compliance with company procedures, customer requirements, TSA/IAC requirements, and applicable transportation and trade regulations. Provide timely shipment updates and maintain a high level of customer service throughout the shipment lifecycle. Identify operational challenges and recommend solutions to improve efficiency and service performance. Support process improvement initiatives and assist with training and mentoring junior team members when needed. Collaborate closely with Operations, Sales, Pricing, and Customer Service teams to support business objectives and customer requirements. Required Skills 7+ years of experience in air freight operations, freight forwarding, or international logistics. Strong knowledge of air import and export operations, transportation processes, and shipping documentation. Experience managing complex air freight shipments and resolving operational challenges independently. Strong understanding of airline operations, customs clearance processes, cargo movement, and supply chain operations. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Excellent problem-solving skills with the ability to proactively identify and resolve operational issues. Strong attention to detail and commitment to operational accuracy. Proficiency in Microsoft Office applications and logistics-related systems. Strong verbal and written communication skills and the ability to build effective working relationships with internal and external stakeholders. Pay range and compensation package 401K Plan w/ Employer Match Life Insurance Plan (100% Employer paid) Generous PTO, Paid Holiday, Floating Holiday Equal Opportunity Statement We are committed to diversity and inclusivity. #J-18808-Ljbffr LX Pantos Americas