Dynamics 365 Customer Service Engineer
Virtual Vocations Inc
Dynamics 365 Customer Service Engineer provides full-time support and administration for Dynamics 365, including troubleshooting and issue resolution for end-users in the Veterans Affairs enterprise. Key Responsibilities Provide Tier 2 support for Dynamics 365 end-users, including troubleshooting and issue resolution Investigate and resolve complex issues related to Dynamics 365 applications and integrations Develop and maintain documentation for support processes and solutions Required Qualifications Bachelor's degree in computer science, information technology, or a related field plus 2 years of experience, or 8 years of additional relevant experience may substitute for education Minimum of 2 years of experience in a Tier 2 support role focused on Dynamics 365 Strong understanding of Dynamics 365 Customer Service (CRM) Proficiency in troubleshooting and resolving Dynamics 365-related issues Experience with Dynamics 365 configuration, customization, and integration
Vacancy posted 2 days ago
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