Supervisor, Front Office (31177)

Position Purpose Performs various clerical duties for office manager, or providers including: answering telephones, taking messages, scheduling appointments, copying, and creating/scanning charts. Responsible for data entry and patient account follow-up, as well as monthly reports. Responsibilities Provide daily guidance and direction to team Serve as first response for employee issues/disputes Approve time off requests, ensuring adequate staffing during peak times Review and approve semi-monthly payroll Provide employee feedback, coaching, and counseling Conduct annual employee performance reviews and deliver reviews to employees Attend management meetings, when requested Answer and screen high volume telephone calls in a courteous manner, and record messages for providers and other personnel. Schedule patient appointments and procedures according to established policies and procedures. Check-in patients upon arrival at the office as well as check-out upon departure. Obtain accurate information from patients and ensure all registration forms are complete. Collect patient and insurance payments and reconcile charges on a daily basis. Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances. File records in appropriate sections of patient charts in EMR. Prepare patient charts in advance and scan documents into charts in EMR. Transcribe letters and create forms as needed. Maintain files and records in a confidential manner. Maintain organization and efficiency of front office, including office supply inventory. Maintain patient confidentiality. Perform other related duties as directed or assigned. Qualifications Education: High school diploma or GED required; post-secondary education diploma preferred. Experience: Minimum of four (4) years of experience in a medical office, front office or scheduling experience required. Minimum of two (2) years of team lead or supervisory experience required. Performance Requirements Knowledge of clinic policies and procedures. Knowledge of computer programs and applications. Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately. Skill in operating office equipment. Skill in handling paperwork/filing adequately. Skill in handling incoming phone calls and triaging appropriately. Skill in written and verbal communication. Ability to learn/use other computer programs including Microsoft Excel, e-mail, Internet, and Microsoft PowerPoint. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to flexibly respond to changing demands. Ability to organize and prioritize tasks effectively. #J-18808-Ljbffr