Patient Service Representative

REQUIRED SKILLS AND EXPERIENCE:

• 1-5 years of customer service or patient service experience
• Very strong communication skills (written and verbal)
• Data entry experience (Excel)
• Experienced talking to clients and patients on the phone and via email
• Proficient with Microsoft Suite experience
• Some knowledge in healthcare, medical, clinics, dental, industry experience

NICE TO HAVE SKILLS AND EXPERIENCE

• 2ICD 10
• CPT coding experience
• Healthcare, dentistry, medical industry experience
• Bi-lingual in Spanish

DAY TO DAY

Insight Global is seeking a Patient Services Coordinator for a direct hire opportunity in the Tarpon Springs, FL area. This resource will be responsible for the overall general office functions to support the patient care, including patient registration, insurance verification, collection of applicable co-insurance and co-payments. You'll also be scheduling of diagnostic and follow up appointments and answering phone calls. You'll greet patients when they arrive and manage wait times as well as complete check-in and check-out tasks! You'll manage cashier box and daily deposits and process walk-in patients and visitors.

Responsibilities include:

• Greet patients and manage check-in/check-out process
• Verify insurance, demographics, and authorizations
• Collect co-pays, co-insurance, and handle cash/deposits
• Answer phones, schedule appointments, and route calls
• Maintain and update medical records (scanning, filing, prep)
• Support general front office operations + patient flow
• Ensure a clean, organized lobby area and positive patient experience