IT Support Specialist

Job Description

Job Description

About Mesabi Metallics

When you join the team at Mesabi Metallics, you become part of a pioneering group advancing sustainable mining practices and driving innovation in the iron ore industry. Our commitment extends to providing a safe work environment, supporting environmental stewardship and generating value for all stakeholders. You will be joining us at a pivotal moment in Minnesota’s mining history: Mesabi Metallics’ cutting-edge iron ore mining and pelletization project is currently under construction. Mesabi Metallics is also building a 2.5 MTPA Direct Reduction Iron (DRI) and integrated steel plant to strengthen the U.S. low-carbon metallics supply chain. The DRI project is envisioned as a next-generation metallics and steel manufacturing hub aligned with the rapidly expanding U.S. electric arc furnace (EAF) steel sector.

More importantly, you'll be immersed in a positive, supportive work environment that values your contributions and fosters your professional growth. Our culture is shaped by our core values which are sustainability, integrity, inclusivity, innovation, teamwork, determination and performance, and our employees are empowered to make a difference every day.

At Mesabi Metallics, you are part of a legacy of excellence, playing a key role in shaping the future of global infrastructure and industry.

Position Summary

The incumbent will play a critical role in ensuring the availability, reliability, security, and performance of IT systems supporting plant operations, business applications, and corporate users. This position requires hands-on experience in managing industrial IT environments, troubleshooting infrastructure issues, supporting ERP users, maintaining cybersecurity controls, and delivering business-critical IT services in a 24x7 manufacturing environment.

The ideal candidate will possess strong technical expertise in enterprise IT infrastructure, networking, Microsoft technologies, industrial support environments, and user services while ensuring minimal downtime and uninterrupted plant operations.

Job Responsibilities

IT Infrastructure & Support

• Provide L1/L2 support for desktops, laptops, printers, servers, and IT peripherals.
• Install, configure, and troubleshoot Windows OS, enterprise applications, servers, storage, and virtualization platforms.
• Perform preventive maintenance, system monitoring, and infrastructure health checks.

Network & System Administration

• Support LAN, WAN, Wi-Fi, VPN, and internet connectivity.
• Troubleshoot network issues and coordinate with vendors for service reliability.
• Manage Active Directory, user access, and Microsoft 365 services.

ERP & Application Support

• Support ERP systems (preferably SAP) and business-critical applications.
• Resolve application issues and coordinate with vendors for escalations.

Helpdesk & End-User Support

• Manage IT incidents and service requests within SLA timelines.
• Provide on-site and remote technical support, user training, and guidance.

Cybersecurity & Business Continuity

• Support endpoint security, patch management, vulnerability remediation, and compliance initiatives.
• Monitor backups, disaster recovery processes, and business continuity activities.

Asset, Vendor & Plant IT Operations

• Manage IT assets, software licenses, and vendor relationships.
• Provide IT support for plant operations, remote sites, and critical production environments.
• Support infrastructure upgrades, maintenance activities, and operational continuity.

Documentation & Continuous Improvement

• Maintain technical documentation, SOPs, and service reports.
• Drive process improvements, automation, and infrastructure modernization initiatives.

Safety & Compliance

• Ensure adherence to organizational safety, security, and operational standards.
• Promote reliable and efficient IT operations through proactive monitoring and preventive maintenance.

Skills and Qualifications

• Bachelor's / Master's Degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or related field.
• 5 to 10 years of experience in IT Technical Support, Infrastructure Support, Systems Administration, or IT Operations.
• Knowledge of cybersecurity best practices, including endpoint protection, antivirus management, patch deployment, vulnerability remediation, access control management, and compliance with corporate IT security standards.
• Proven experience in supporting business-critical IT environments.
• Experience working with ERP systems, preferably SAP, in manufacturing or industrial environments.
• Strong hands-on experience in administering and supporting Windows Server environments, Active Directory, Group Policy, Microsoft 365, DNS, DHCP, and enterprise user management in a multi-site industrial setup.

Physical Requirements

• None

Salary Range

• $60,000 - $85,000 annually, depending on experience and qualifications.

Benefits

• Health Insurance : Comprehensive medical and dental coverage with an HSA option.
• Retirement Plan : 401(k) with 6% company match.
• Lincoln STD, LTD, & Life Insurance : Coverage provided by Mesabi Metallics.
• Paid Time Off (PTO) : 0-5 Years: 120 hours per year. 
  5-10 Years: 160 hours per year. 
  10+ Years: 200 hours per year.
  Plus 9 paid holidays.

Mesabi Metallics Company LLC is an equal opportunity employer and values diversity in the workplace. We are committed to creating an inclusive environment where all employees feel valued, respected, and empowered to contribute to our success.

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