IT Help Desk Specialist

Description Do you love solving problems that others can’t fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team! The ideal candidates will have experience explaining complex solutions to intricate problems and will thrive on helping people. If this describes you, we welcome your application! What You’ll Be Doing Providing technical assistance and support for incoming questions and issues related to computer systems, software, and hardware Training computer users on basic usage of computer systems Maintaining daily performance of computer systems Installing, modifying, cleaning up, and repairing computer hardware, software, workstations, and servers Running diagnostic programs and asking questions to determine nature of problem, and then resolving problems Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems Responding to questions from customers seeking help either via email, in person, or over the phone Using systems management tools to monitor events, manage ticket system, and ensure clients’ environments are running optimally Performing other related duties as assigned Requirements Regular, reliable attendance A+, Network+, and Security+ certifications preferred but not required 1-year experience in similar role preferred but not required Must be available for varying shifts depending on customers’ needs Excellent customer service skills Strong verbal communication and problem-solving skills Ability to work efficiently within a team Must be able to pass drug screening and background check Bilingual a plus What You Can Look Forward to We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan. PASSION: A passionate work environment – we are passionate about finding unique, creative solutions to our customers’ challenges. CREATIVITY: A creative environment with creative people – we enjoy finding creative solutions to different challenges. TEAMWORK: A team-centric environment – we thrive on working with others to reach a common goal. #J-18808-Ljbffr