Drain & Sewer Service Advisor

Job Description

Job Description

About the Role:  As a Drain & Sewer Service Advisor, you will listen to the needs of customers, working with them to determine the best new equipment to meet their needs. Your strong sales skills, technical knowledge, and customer-centric approach will be instrumental in driving sales, building relationships, and contributing to our continued success. 

Compensation:  

Performance pay structure-$200,000-$250,000!!

Why You’ll Want to Work Here:  

• Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance Pay directly tied to results – Get what you deserve
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of institutional investors
• We invest in your future – leadership training that directly results into bigger career opportunities
• Learn on the job – continuous education stipends available

Drain & Sewer Service Advisor Key Responsibilities:

• Engage with residential customers in person, over the phone, and via email to understand their Drain & Sewer Service Advisor needs and offer suitable solutions.
• Conduct thorough on-site assessments of customers Drain & Sewer  systems, identifying issues, recommending upgrades or repairs, and providing cost estimates.
• Present and explain the features and benefits of our Drain & Sewer products and services, addressing customer concerns and objections.
• Prepare accurate and detailed proposals, contracts, and sales agreements for customers.
• Collaborate with the installation team to ensure a seamless handover of projects and exceptional customer satisfaction.
• Develop and maintain strong relationships with new and existing customers, fostering customer loyalty and generating repeat business.
• Proactively seek out and follow up on sales leads, referrals, and opportunities to expand our customer base.
• Stay up-to-date on industry trends, product knowledge, and advancements to deliver informed recommendations to customers.
• Achieve and exceed sales targets and quotas, consistently delivering outstanding sales performance.
• Maintain accurate records of sales activities, customer interactions, and sales pipeline using CRM software.
• Participate in regular sales meetings, training sessions, and professional development opportunities.
• Collaborate with the marketing team to implement sales campaigns, promotions, and lead generation strategies.

Drain & Sewer Service Advisor Qualifications:

• Proven experience in Drain & Sewer sales, preferably within the residential sector.
• Strong sales acumen with a track record of achieving and exceeding sales targets.
• Technical knowledge of HVAC systems, products, and services.
• Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with customers.
• Persuasive and confident presentation skills, able to clearly articulate complex HVAC concepts to homeowners.
• Customer-centric mindset with a focus on delivering exceptional service and satisfaction.
• Self-motivated and driven to succeed, with a proactive and results-oriented approach.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Proficiency in using CRM software and other sales tools.
• Valid driver's license and clean driving record.

Drain & Sewer Service Advisor Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

About Us: We’re the Carpenters — proud to live and work in the Northern Illinois communities we’ve served for over 75 years. Founded by our grandfather, Walter Carpenter, in 1949, Service Now remains locally owned and committed to the same high standards in HVAC, plumbing, sewer, and electrical services. We employ only the best certified technicians and proudly serve Kane, DeKalb, DuPage, and Ogle Counties.

Service Now/American Trenchless Technologies is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.