DJJ OPERATIONS COORDINATOR

DJJ OPERATIONS COORDINATOR

This position will serve as a Bureau of Monitoring and Quality Improvement Regional Monitor, assigned to assess the performance of services provided to the department youth in provider-operated programs or state-operated facilities. Due to the nature of the work, frequent overnight travel is required. Travel may be with little to no notice at the discretion of management. A valid and active State of Florida driver's license is required.

The duties of this position include, but are not limited to:

• Serves as a monitor for annual and supplemental compliance monitoring reviews.
• Will serve as a team lead and be responsible for coordinating and managing a team of reviewers during on-site/off-site annual compliance reviews to include coordinating meeting times and providing travel information to team members.
• The team lead will be responsible for overseeing the work of those staff during an annual or supplemental review.
• Collecting and requesting information, completing work papers to ensure compliance with requirements, and providing information to the monitoring team and the program/provider.
• Conducting desk reviews, as needed.
• Developing a detailed monitoring approach/plan to be followed during each monitoring event.
• Responsible for coordinating and conducting entrance and exit conferences, and daily debriefing sessions for monitoring events.
• Responsible for consolidating monitoring findings, and if applicable, assigning preliminary ratings.
• Writing and developing a draft monitoring report and submit final draft report to the supervisor for proof reading and editing.
• Participates as a peer reviewer on annual or supplemental compliance reviews with other regional staff.
• Updating and documenting all monitoring events and applicable information in the Department's Juvenile Justice Information System (JJIS) Program Monitoring and Management (PMM) module.
• Perform verification monitoring site visits to determine compliance with applicable requirements to determine if identified deficiencies have been corrected and provide information to the program area, contract manager, and program/provider.
• Report any critical issues noted during annual or supplemental compliance monitoring reviews to the supervisor and completes a program alert in the Department's Program Management and Monitoring System (PMM).
• Participates in the development of the annual and supplemental compliance monitoring review schedule.
• Reviews the quarterly Monitoring and Prioritization tool to determine the frequency of monitoring events and assists with updating the schedule, as needed.
• Ensure program assignments are monitored based on the frequency identified in the Monitoring and Prioritization tool.
• Coordinates and/or participates in meetings, committees, training events, workgroups, peer reviews, and taskforce groups, as requested.
• Coordinates with the contract manager and will be responsible for conducting pre-operational and start-up monitoring reviews for new contracts.
• May be requested to assist program area staff with conducting supplemental monitoring reviews, verification monitoring reviews related to specific incidents, escalated monitoring, and/or special requests, and relays the information back to the program area.
• Store all completed monitoring tools in the applicable SharePoint site.
• Performs other work-related duties as assigned.

Knowledgeable in Department of Juvenile Justice policies and procedures. Skills include systems analysis, data collection and interpretation, focusing and deciphering complicated subject matter. Ability to communicate both verbally and in writing; understand computer technology and systems applications of Word, Excel, PDF and other functional software programs.

Preference will be given to candidates with a bachelor's degree from an accredited college or university or four years of professional experience. Four or more years of experience in detention, prevention, probation, residential, or other human services fields is preferred. Previous audit or monitoring experience is preferred.