Manager, Labor Strategy - Old Navy

Manager, Labor Strategy - Old Navy

Full time 55 Thomas Street, New York, NY, US 10013

About the Role

The Manager Labor Strategy role supports the execution of cross-brand labor strategies across Old Navy stores in North America, translating enterprise labor priorities into actionable plans, tools, and processes that drive productivity, profitability, and workforce stability. Reporting to the Director of Cross-Brand Labor Strategy, the Manager plays a key role in executing labor initiatives, maintaining planning accuracy, and continuously improving labor management practices across the fleet. Operating at the intersection of analytics, operations, and execution, this role builds and maintains labor models, supports planning and allocation processes, and applies data-driven insights to improve labor performance. The Manager plays a key role in supporting Workforce Management (WFM) strategy through translation of brand needs into scalable solutions that drive schedule excellence, productivity, compliance, and effective field change management. This role also leads the WFM Expert Program, partnering closely with the Head of Store, Head of Operations, and Head of Finance to incorporate field insights and strengthen adoption of tools and processes. Success in this role is demonstrated through accurate planning and forecasting, strong execution of labor initiatives, measurable improvements in productivity, and the ability to translate data into clear, actionable recommendations.

What You'll Do

Labor Strategy Execution & Business Impact

• Partner with Senior Directors and Directors of Store Operations to execute labor-related projects and initiatives
• Support the execution of brand labor strategies, ensuring alignment with enterprise priorities, financial targets, and store operational needs
• Evaluate the impact of operational and workload changes on labor needs, providing recommendations to optimize efficiency and store performance
• Identify opportunities to improve labor outcomes by bringing forward data-driven recommendations

Process Improvement & Systems Enablement

• Identify opportunities in existing labor processes and support development of scalable solutions to improve speed, accuracy, and effectiveness
• Partner to implement enhancements to labor tools, systems, and methodologies aligned with the broader workforce management roadmap
• Partner with cross-functional teams to implement process improvements and ensure solutions are practical and sustainable in stores

Cross-Functional Partnership & Influence

• Partner with Store Operations, Finance, and other functional teams to support the delivery of labor initiatives and priorities
• Act as a subject matter expert on labor management, providing insights and recommendations to inform decisions
• Build strong relationships across brand and cross-brand stakeholders to drive alignment and execution of initiatives

Field Enablement & Adoption

• Lead execution of the WFM Expert Program to support field adoption of labor strategies, tools, and processes through clear communication and change enablement
• Incorporate feedback from Field Leadership teams and WFM experts to refine labor approaches and improve usability
• Help ensure consistency and effectiveness in execution across stores

Who You Are

• Bachelor's degree or equivalent experience in Business Administration, Data Science, Operations, or a related field
• 5–8 years of experience in analytics, strategy, or business operations, with a focus on labor management or retail operations preferred
• Strong analytical and modeling skills, including advanced Excel and SWP (UKG Suite a plus)
• Experience building and maintaining large-scale models, forecasts, or planning tools
• Proven ability to synthesize quantitative and qualitative data into actionable insights and recommendations that drive results
• Excellent communication and storytelling skills, with the ability to influence cross-functional stakeholders
• Ability to manage multiple priorities and execute in a fast-paced, matrixed environment

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.
• See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity. Salary Range: $119,400 - $155,200 USD Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.