Chief Operating Officer (COO) (Nampa)

We are seeking a Chief Operating Officer (COO) to serve as the operational engine of the business and a key partner to the CEO.

This is a true C-suite leadership role responsible for building and scaling the company’s end-to-end operational infrastructure — including supply chain, manufacturing, fulfillment, and logistics — to support rapid growth.

The COO will play a critical role in transforming operations from a ~60M business into a $120M+ organization, ensuring systems, processes, and teams are built to scale.

What You’ll Own

End-to-End Supply Chain & Manufacturing

• Own and optimize the full supply chain from raw materials to customer delivery
• Lead sourcing, contract manufacturing, production planning, and vendor management
• Drive cost savings, margin expansion, and supply chain resilience
• Build redundancy strategies and mitigate risk across global suppliers

Warehouse, Fulfillment & Logistics

• Oversee warehouse operations, fulfillment strategy, and logistics performance
• Optimize throughput, accuracy, and cost per order
• Manage 3PL relationships and evaluate build vs. outsource decisions
• Improve shipping strategy, freight costs, and reverse logistics

Operational Systems & Infrastructure

• Design and implement scalable operational systems (ERP, WMS, demand planning)
• Build KPI dashboards and operational reporting frameworks
• Establish SOPs, processes, and operating cadences across the business
• Drive continuous improvement and operational efficiency

Scaling Strategy & Cross-Functional Leadership

• Partner with the CEO to translate growth targets into operational plans
• Own the operational budget and drive financial discipline
• Align closely with product, marketing, and finance teams
• Build hiring plans and organizational structure to support scale

Team Leadership

• Build, lead, and develop a high-performing operations organization
• Establish a culture of accountability, speed, and data-driven decision making
• Develop leaders across supply chain, warehouse, and logistics functions

What Success Looks Like

• Reduce cost per order and improve operational efficiency
• Achieve best-in-class fulfillment accuracy and on-time shipping
• Scale operations to support 2x revenue growth without proportional cost increases
• Improve inventory turnover and gross margins
• Build a scalable, data-driven operational infrastructure

Who You Are

Experience

• 12–20+ years of progressive operations leadership experience
• Proven track record scaling a DTC, eCommerce, or CPG business from ~$20M–$50M to $100M+
• Experience in a COO, VP/SVP Operations, or equivalent executive role
• Deep expertise in supply chain, manufacturing, and fulfillment operations
• Experience leading teams across multiple operational functions
• Strong track record of improving margins, reducing COGS, and driving efficiency

Capabilities

• Operational architect who can build systems for scale, not just manage existing ones
• Strong supply chain strategist with upstream manufacturing experience
• Data-driven decision maker with deep KPI ownership
• Hands-on operator who can move quickly in a fast-paced environment
• Experienced leader in founder‑led businesses

$300,000 - $350,000 a year