Desktop Support Technician
$18 - $20 per hourGDR Group
Job Type
Full-time
Job Title: Desktop Support Technician Location: Primary assignment at a designated client site located in Ft. Collins, CO This role may support additional nearby client locations within the same city or region, as needed by the business.
Schedule:
- Monday, Wednesday, and Friday: 8:00 AM - 5:00 PM
- Tuesday and Thursday: 10:00 AM - 7:00 PM
We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences. Key Responsibilities Technical Support • Provide timely support for hardware and software issues for both Windows and Mac environments • Troubleshoot remotely using VNC and KVM switch • Reimage systems, install OS and standard software (onsite and remote) • Coordinate warranty support with Dell and schedule onsite service when needed • Resolve common technical issues, including: o Network connectivity o System crashes/blue screens o Printing problems o Virus removal • Basic administration and troubleshooting of: o DHCP / DNS o Active Directory o VPN and remote access tools o Windows domain account issues o Wireless connectivity and hotspots • Collaborate with the network team on basic troubleshooting tasks • Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom • Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures Customer Service • Deliver prompt and courteous user support via: o Wolken ticketing system (incident resolution and device lifecycle tasks) o Google Chat and Gmail (Outlook familiarity is a plus) o Zoom Calling and Zoom video conferencing • Maintain a positive user experience with clear communication and professionalism Asset & Inventory Management • Maintain accurate records of hardware assets • Ensure timely deployment, collection, and tracking of end-user devices Special Projects & Additional Duties • Assist with software and process testing and validation • Create clear, user-friendly technical documentation • Provide 1:1 or group technical training (remote or in-person) • Support office signage placement and daily ticket review/assignment tasks • May require occasional travel to other office locations Work Schedule & Benefits • Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch) • No weekend or after-hours support expected (exceptions for special projects) • Benefits include: o Paid holidays, vacation, and sick leave o 401(k) plan o Medical, dental, and vision insurance o Structured onboarding and training o Modern workspaces and innovative technology o Supportive, team-oriented culture with strong work-life balance Work Location Flexibility • This position primarily supports users at a designated client office but may also be assigned to provide onsite support at other client locations within the same city or region when business needs require it. Travel Expectations • Travel for this role is rare and only occurs on a limited, as-needed basis for special projects or during acquisition-related transitions. Requirements Qualifications • 1-2+ years in a desktop support or corporate helpdesk environment preferred • Technically inclined and eager to learn new tools and platforms • Clear and concise communicator with the ability to explain technical concepts to non-technical users • Familiar with Windows 10/11; Mac OS experience is a plus • Skilled in teamwork and conflict resolution in a professional setting • Self-starter with strong follow-through and attention to process • Able to work independently while following team procedures and protocols Salary Description
$18.00 - $20.00 per hour
Vacancy posted 4 days ago
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