Medical Phone Operator

Medical Phone Operator

For over two decades, Riverhills Neuroscience has been a pioneer in delivering exceptional neuroscience care. Our commitment to excellence extends across diagnosis, education, and treatment for those facing nervous system diseases and injuries.

Schedule: 8:30am-5pm; Monday-Friday, No Weekends and No Holidays, No Nights

Location: Norwood, OH; Hybrid option after training.

Key Benefits for Full-Time Employees:

• Competitive pay based on experience
• 401k with Profit Sharing and 4% Company Match
• Comprehensive Medical, Dental, and Vision insurance
• Long-Term and Short-Term Disability Insurance
• Company Paid Life Insurance
• Paid Holidays
• Over three weeks of Paid Time Off
• Continuing Education Reimbursement
• Uniform Allowance
• Free Parking

Responsibilities:

The Phone Operator is responsible for helping patients, hospitals, physician offices, and pharmacy's by promptly and professionally answering incoming calls, answers appropriate questions, and/or transferring to the appropriate party. Your responsibilities include:

• Manages large volume of inbound calls in a timely manner.
• Manages inbound/outbound correspondence (emails, faxes, etc)
• Makes connections with patients, hospitals, and referring physicians
• Provides exceptional customer service over the phone
• Help patients and other callers by triaging, or routing calls to the appropriate party, or by escalating concerns as appropriate.
• Performs other clerical duties as needed.
• Liaison between hospitals and our physicians.

Background and Experience:

• Healthcare experience preferred

Job Qualifications:

• Strong written and verbal skill communication skills; ability to share information clearly and professionally.
• Proficiency in Microsoft Office Products, specifically Teams and Outlook.
• Experience working in an EHR system.
• Ability to work independently and as part of a team.
• Demonstrates sound judgement, maturity, and professionalism.
• Comfortable dealing with diverse patient population including those with complex needs.
• Strong multitasking skills and attention to detail in a fast paced environment.

If you are passionate about medical care and want to be part of a world-class healthcare team, please apply today. We look forward to welcoming dedicated professionals to contribute to the growth of our practice.

Equal Opportunity/Drug-Free Workplace:

Riverhills Neuroscience is an equal opportunity employer and maintains a drug-free workplace.