Application Engineer

Systems Support EngineerTravel Requirements Training Period (First 2–3 Months) 70% on-site in Austin, TX (onboarding, STE design/build) 30% remote (Teams meetings, NI tool training, customer introductions) On-Site Support Period (12–18 Months, with possible extension) 80% on-site in Huntsville, AL at the customer facility 20% remote and/or travel to Austin, TX for additional STE onboarding Comments for Suppliers: THIS ROLE IS PRIMARILY ON SITE IN HUNTSVILLE, ALABAMA AT EMERSON CLIENT Need experience with NI Platforms (LabView, PXI) Test & Measurement industry background required Customer facing interactions are required for this role 18 month assignment DoD projects - Medical - Healthcare Institution work authorization We are seeking a Systems Support Engineer to provide postdelivery support for complex, custom test systems. In this role, you will handle technical support requests, troubleshoot unexpected system behaviors, and coordinate resolution efforts across engineering teams and with the customer. You will be the voice of the customer, ensuring their needs, technical feedback, and insights help drive continuous improvement across the organization. This role requires strong problem solving skills, technical expertise across hardware and software, and the ability to operate independently in fast paced, customer facing environments. Key Responsibilities Support site acceptance testing, commissioning, training, and startup activities Serve as the voice of the customer, communicating issues and insights to product and business teams Provide first-line technical support, coaching, and training to customer personnel Own issues through resolution: troubleshoot, reproduce, document, and coordinate cross-functional support Participate in engineering project meetings, providing design-for-serviceability feedback Maintain accurate system documentation and reporting Support on-site service, repair, and installation of company systems and products Participate in customer installation and training programs as needed Deliver post-deployment consulting to maximize system uptime and usage effectiveness Minimum Qualifications Bachelor's or Master's Degree in Computer Engineering, Computer Science, Information Systems, Systems Engineering, Electrical Engineering, or equivalent experience 7+ years of relevant industry experience, including customer-facing 7+ roles DoD Secret Clearance or ability to obtain one Strong understanding of test engineering, electronics, and computer architectures Experience with highlevel programming languages (LabVIEW, TestStand, C/C++/C#) Ability to lift/pull up to 40 lbs. of test equipment Strong leadership, time management, and critical problem-solving capabilities Experience developing automated test software using PXI chassis, and interfacing with: Analog & digital I/O cards DMMs, oscilloscopes NI switching and signal routing DAQ systems, power supplies RF analyzers and power sensors Knowledge of hardware interfaces (GPIB, USB, Ethernet, serial protocols) Technical Competencies Understanding of measurement error sources Selection of proper test & measurement instrumentation Ability to interpret schematics and wiring diagrams Hardware/software system integration experience Bill of Materials (BOM) creation and review Familiarity with CAD and PCB design tools Statistical data analysis (Cp, Cpk, GR&R) Cable harness design Comfortable working across varied teams: technicians, engineers, program managers High attention to detail, curiosity, and persistence Ability to independently drive tasks and projects to completion Fast learner with strong work ethic and drive to succeed Preferred Qualifications Experience with Testeract Experience with SystemLink Background in the defense industry Crossplatform (Windows/Linux) development experience NI LabVIEW Certification Benefits (employee contribution): Health insurance Health savings account Dental insurance Vision insurance Flexible spending accounts Life insurance Retirement plan