Healthcare Customer Service Representative

This is a full-time onsite opportunity in Springfield, Missouri. Our client is seeking a compassionate Healthcare Customer Service Representative to support pediatric patients and their caregivers throughout the medical equipment ordering process. This role combines inbound and outbound customer service, insurance verification, order processing, and patient follow-up while ensuring a positive and seamless customer experience. This is an excellent opportunity for a detail-oriented professional who thrives in a fast-paced healthcare environment and enjoys making a meaningful difference in the lives of patients and families. PERKS Competitive pay of $19-$20/hour Comprehensive medical, dental, and vision benefits Monday-Friday schedule with no weekends Paid training and ongoing professional development Collaborative, patient-focused team with opportunities for long-term career growth RESPONSIBILITIES Provide exceptional customer service through inbound and outbound calls, assisting patients, caregivers, and healthcare partners with medical equipment orders and service needs. Process patient orders, verify insurance eligibility, maintain accurate documentation, and update patient information within company systems. Conduct follow-up calls regarding supply needs, order status, patient satisfaction, and ongoing services. Resolve customer concerns with empathy and professionalism while maintaining HIPAA compliance and protecting confidential information. Collaborate with internal departments to ensure timely order fulfillment and a seamless patient experience. Support additional administrative and customer service functions as needed. QUALIFICATIONS Customer service experience within healthcare, durable medical equipment (DME), medical offices, hospitals, insurance, or another patient-facing environment preferred. Brightree experience is highly preferred. Excellent communication, organization, and multitasking skills with strong attention to detail. Ability to de-escalate challenging situations while providing compassionate, patient-centered service. Proficiency using computer systems and documenting customer interactions accurately. COMPENSATION AND BENEFITS $19-$20/hour , depending on experience, plus a comprehensive benefits package including medical, dental, and vision insurance, paid time off, ongoing training, and opportunities for career advancement. Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner. #J-18808-Ljbffr