Sales and Service Associate

FULL-TIME Part-time LOCATION 4500 Norris Canyon Road San Ramon, CA 94583 About Us For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym— we support our members' total well‑being through coaching, connection, and community. Join us and be part of a team that's changing lives every day! Job Summary This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience. Essential Duties & Responsibilities Develop first-name relationships with members, answer questions, resolve concerns, and connect members and guests to the appropriate resources. Help keep the gym clean, well‑maintained, and safe for members and guests. Deliver an outstanding and well‑rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit. Support an exceptional new member onboarding experience that helps members get connected to our fitness offerings. You are the first face they see when they walk in, so your friendly greeting/check‑in and prompt attention to their needs have a meaningful impact on their sense of belonging. Qualifications Required Knowledge, Skills & Abilities Demonstrate authenticity, sincerity, and open‑mindedness; show up as oneself and act with integrity. Be self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth. Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude. Embrace challenges and view setbacks as opportunities to learn and grow. Possess a strong service mentality and a desire to deliver exceptional member experiences. Minimum of 1 year of experience in retail or fitness sales. CPR and AED certification required within 60 days of employment. Availability Full‑time, with flexible availability across weekdays, weekends, and holidays to best serve our member community. Travel Requirement Minimum travel may be required for training purposes and lead generation. Variable Compensation Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions. Benefits We offer comprehensive benefits including paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, discounts on products and personal training, and a variety of Employee Resource Groups that you can connect with to participate in community events in‑person and virtually. All 24 Hour Team members and their eligible dependents receive a complimentary membership. Disclaimer This job description is intended to describe the general job functions and requirements for this position. It is not an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary. Compensation Summary Pay Range: $16.90 - $16.90. Actual offer may vary from posted hiring range based on location, work experience, and/or education. Functional Group Service #J-18808-Ljbffr 24 Hour Fitness