Technical Account Manager

Account Manager

We are looking for a highly analytical and execution-oriented Account Manager to drive and scale our partner ecosystem, new account acquisition, lead intelligence, intent-driven demand programs, and pipeline analytics. This role is ideal for someone who thrives in a fast-paced, AI-driven environment and wants to directly influence revenue outcomes—not just activity metrics.

The Account Manager (AM) is responsible for pursuing new customer accounts, managing partner accounts and channel relationships, retaining and expanding existing customers, and driving revenue growth within assigned territories and portfolios. This is a full-cycle, hybrid hunter–farmer role with a strong partner/channel dimension. The AM owns the relationship from initial pursuit through long-term expansion, acting as a trusted advisor to commercial, enterprise, government, and partner stakeholders using VIDIZMO solutions. The role balances new account acquisition, partner account management, renewals, and account expansion, with a strong focus on customer value, adoption, and long-term partnerships.

Key Responsibilities

• New Account Pursuit & Business Development (Hunting)
• Partner & Channel Account Management
• Existing Account Management & Retention
• Account Expansion & Internal Prospecting (Farming)
• Territory & Account Planning
• Customer Advocacy & Market Feedback
• AI Tools Usage

Success Metrics (KPIs)

• Revenue & Growth
• Pipeline & Execution
• Account Health
• Operational Excellence

Required Qualifications

• Excellent English communication is a must.
• Experience working with the US market.
• Bachelor's degree in Computer Science, Engineering, Data Science, Business, Marketing, or related field.
• AI engineering background or applied AI/technical skillset — hands-on understanding of LLMs, RAG, APIs, or AI-driven workflows, with the ability to speak credibly to technical and engineering stakeholders.
• 3–7 years of experience in B2B SaaS or enterprise technology sales, business development, partner/channel management, or product marketing.
• Proven experience in selling and positioning SaaS-based IT solutions/products.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Demonstrated success in achieving revenue targets and managing partner or channel relationships.
• Strong analytical skills with data-driven decision-making ability.
• Proficiency in leveraging AI tools—including mandatory use of platforms like ChatGPT and Claude—to enhance efficiency and output.
• Team player with cross-functional collaboration experience and an ownership mindset.
• Legally authorized to work in the region of employment.

Preferred / Bonus Qualifications

• Experience in video, evidence management, or public safety technology sectors.
• Familiarity with CJIS compliance, Microsoft ecosystem, and public safety markets.
• Knowledge of enterprise or government procurement processes (RFP/RFI).
• Prior experience managing Microsoft co-sell or partner-sourced pipeline.

Essential Skills

The ideal candidate demonstrates strong business acumen, an AI/engineering-literate mindset, and exceptional written and verbal communication. They can translate technical objectives into impactful business solutions, work fluently across customer and partner stakeholders, and are proficient in leveraging AI tools—including mandatory use of platforms like ChatGPT and Claude—to enhance efficiency. An ownership mindset and the ability to drive outcomes with minimal task-level direction are essential.

Why Join Us?

• Own the narrative and growth of mission-critical products
• Work closely with executive leadership on strategy and execution
• Influence product direction through market insight
• Operate in high-impact markets with real-world outcomes
• Opportunity to build and scale partner-led growth as a revenue engine

Benefits: Health Insurance (OPD/IPD), Separate Maternity Cover, Leave encashment, Car Support Program, Referral Bonus, EOBI, Bi-Annual Increment, Provident Fund, Career Growth, Bonus (benefits vary based on location).