Senior Manager-Compliance

Senior Manager-Compliance

Phoenix, AZ, United States

Salt Lake City, UT, United States

Charlotte, NC, United States

Sunrise, FL, United States

New York, NY, United States

(Hybrid)

Job Description

Position Summary:

American Express is seeking a detail oriented and proactive First Line of Defense (1LOD) Regulatory Advisor to support the business in managing compliance risk for consumer card products and Product processes. This role plays a key part in ensuring that day-to-day operations align with regulatory requirements and internal policies, working closely with both business and compliance partners. The ideal candidate has strong regulatory knowledge, a process mindset, and the ability to translate risk concepts into practical actions.

This role is part of a team that executes a variety of 1LOD compliance activities.

1. Advisory:

• Providing business-specific Compliance expertise to the BU

• Review marketing and other customer-facing materials

1. Regulatory Change Management:

• Executing impact assessments for regulatory changes impacting the BU and coordinating and implementing changes for the business as required

1. New Product Approval:

• Coordinating, executing and providing consultation throughout the BU's NPA, BCRA and FIG process

• Drafting NPA risk assessment and managing disclosures

• Performing mapping of new products by the BU RCSA and controls

1. Controls & Issue Management:

• Complaints review activity for the BU

• Implementation and monitoring of new compliance controls for the BU

• Issue Management for the BU, including identifying applicable regulatory Mandates and Requirements

1. Reporting, Policies and Procedures:

• Compliance metrics tracking and reporting for the BU

• Owning, drafting, and updating BU Compliance procedures, and communications for Compliance related BU issues

Responsibilities

Key Responsibilities:

• Act as a regulatory risk advisor to front-line business teams, helping them understand and comply with applicable regulatory obligations.

• Support the execution of compliance risk assessments and ongoing monitoring activities within the business unit.

• Partner with operations, product, and technology teams to design and enhance controls that mitigate regulatory risks.

• Monitor business activities for compliance with laws, regulations, and internal standards (e.g., UDAAP, Reg B, SCRA/MLA, Reg Z).

• Track regulatory issues and regulatory control gaps identified through monitoring, audits, or regulatory exams.

• Maintain and update business-level compliance documentation, including procedures, control descriptions, and training materials.

• Collaborate with second line Compliance and Legal teams on policy interpretation, regulatory change implementation, and incident response.

• Support compliance testing, audit readiness, and business responses to regulatory inquiries and examinations.

• Assist with delivery of regulatory-related training to business staff.

• Contribute to reporting of compliance metrics and trends to business leadership.

Qualifications

Required:

• 5+ years of experience in compliance, risk management, or regulatory control-related roles in financial services.

• Working knowledge of key U.S. banking regulations (e.g., UDAAP, Reg Z, Reg B).

• Experience supporting compliance or operational risk within a business or first line function.

Preferred:

• Bachelor's degree in business, finance, law, or a related discipline.

• Compliance or risk certification (e.g., CRCM, CAMS, CCEP).

• Familiarity with issue management, risk assessments, and control testing processes.

• Experience working in a matrixed environment or with cross-functional teams.

• Experience working with Consumer Card Product Management

Skills & Competencies:

• Strong attention to detail and critical thinking skills

• Ability to analyze regulatory requirements and apply them in a Consumer Card context

• Effective communication and relationship-building skills

• Proactive, self-motivated, and comfortable managing multiple priorities

• Sound judgment and problem-solving capabilities

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values ( and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site ( .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.?

Job Info

• Job Identification 26007598

• Job Category Compliance, Control & Legal

• Posting Date 05/13/2026, 07:38 PM

• Apply Before 05/27/2026, 04:00 AM

• Job Schedule Full time

• Locations AMEX 18850 North 56th Street, Phoenix, AZ, 85054, USAMEX World Financial Center, New York, NY, 10285, USVirtual Charlotte-FutureHybrid, Charlotte, NC, 28202, US1500 NW 136th Avenue, Sunrise, FL, 33323, US(Hybrid)

• Salary Range $103750 - $174750 annually + bonus + benefits

• Career Area Operational Risk Management and Control Management

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