Part-Time Veterinary Receptionist (Care Coordinator) - Highland Animal Hospital

Job Description

Job Description

PetVet Care Centers' Highland Animal Hospital  is currently seeking a Part-Time Veterinary Receptionist (Care Coordinator) to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Highland Animal Hospital in Augusta, Georgia, is a full-service veterinary clinic providing comprehensive care, from preventive services to advanced medical treatment. Our hospital has a close-knit, family feel. We value teamwork, kindness, and the relationships we build with our clients and their pets. From welcoming a new puppy to offering reassurance to a worried pet owner, you'll have opportunities every day to make someone's visit a little easier.

As a Care Coordinator, you'll greet clients, schedule appointments, answer calls, and coordinate communication with our veterinary team. It's a rewarding role for someone who enjoys helping others and takes pride in making people feel welcome and supported.

We'd love to meet you if you are:

• Friendly, compassionate, and passionate about pets and people.
• Dependable, organized, and comfortable in a busy environment.
• A team player who brings patience and a positive attitude.
• Experienced in customer service, reception, or veterinary care.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• At least 1 year of experience in a veterinary hospital, animal care setting, or healthcare customer service role; veterinary experience strongly preferred.
• Experience scheduling appointments, answering phones, and coordinating communication between clients and the medical team.
• Strong customer service skills, including handling concerns with empathy, professionalism, and patience.
• Experience maintaining accurate records, processing payments, and reviewing invoices for completeness.
• Ability to explain veterinarian-provided care instructions, estimates, and follow-up recommendations clearly to clients.
• Strong organization and attention to detail, with the ability to prioritize responsibilities in a busy hospital.
• Comfort working around animals and supporting clients during stressful or emotional situations.

Preferred Skills (Nice to Have)

• 1–2 years of experience in a veterinary hospital, ideally in client service, reception, or care coordination.
• Familiarity with IDEXX Cornerstone for scheduling, client records, invoicing, and payment processing.
• Experience coordinating appointments, patient drop-offs, discharges, and follow-up communication.
• Knowledge of veterinary terminology, preventive care, and common hospital services.
• Experience coordinating prescription requests and communicating veterinarian-approved instructions.
• Ability to explain treatment estimates and payment options with clarity and compassion.
• Experience managing multiple phone lines and communicating with clients by phone, text, and email.
• Experience supporting clients during difficult situations, including emergencies and end-of-life care.
• These qualifications are preferred, but we are willing to train a candidate with strong customer service skills and a passion for helping pets and their families. We welcome candidates with strong healthcare or customer service experience who are eager to learn veterinary care coordination.

Schedule

• Part-Time, must be available to work Thursdays, Fridays, and rotating Saturdays
• Additional weekday shifts may vary based on hospital needs and staff availability.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

At PetVet Care Centers, we're committed to a  Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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