Technical Support Specialist

Job Description

Job Title: Technical Support Engineer

Location: West Chester, OH

Work Arrangement: On-site

Employment Type: Contract

Duration: 6+ Months

Domain: Technical Support / IT

Pay Rate: $30–$32/hour

Application Deadline: 16th Oct, 2026

SKILLS REQUIRED

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• Technical troubleshooting and problem-solving
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• Hardware and software support
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• IT systems and application support
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• Issue diagnosis and resolution
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• Strong communication and customer service skills
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• Technical documentation and reporting
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• Ability to manage and prioritize support requests
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POSITION OVERVIEW

We are seeking a Technical Support Engineer to provide technical assistance, troubleshoot system-related issues, and support day-to-day IT operations. The ideal candidate will have strong analytical skills, a customer-focused approach, and the ability to diagnose and resolve technical problems efficiently.

ROLES & RESPONSIBILITIES

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• Provide technical support and troubleshoot hardware, software, and system issues.
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• Diagnose technical problems and identify root causes.
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• Respond to support requests and resolve issues within established timelines.
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• Document troubleshooting steps, resolutions, and recurring issues.
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• Collaborate with internal teams to escalate and resolve complex technical problems.
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• Assist with system maintenance and performance monitoring, as required.
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• Communicate technical information clearly to users and stakeholders.
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• Follow established support procedures and recommend process improvements.
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BENEFITS

Medical | Dental | Vision | 401(k)

EEOC Compliance

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.